Customer Care

Call your customer service representative, 452-9119, for any inquiry concerning your service.

The operations, rates and services of local telephone cooperatives are regulated by each telephone company's Board of Directors. The SCTC complaint procedures are on file at the SCTC Business Office. The mailing address is PO Box 487, Gate City, VA 24251. The management can be reached by telephone at (276)452-9119.

Billing Questions: The subscriber assumes responsibility for all charges for telephone services rendered. However, when errors do occur, SCTC makes every effort to correct them.

Yellow Pages Services: Consult with your Customer Service Representative concerning listings and advertisements in the Yellow Pages. Your local Yellow Pages are published by Comporium Publishing, 1-888-646-6680.

Tarrifs & Bylaws: The company Furnishes all of its various services subject to published rates, rules and regulations which are on file and approved by the SCTC Board of Directors. The Complete Tariff is also on file and may be seen at the local Business Office of the Company. Bylaws are printed in the SCTC Telephone Book.

Access Line Charge: The subscriber access line charge is designed by the Federal Communications Commission to recover a portion of the costs of connecting telephone customers to the nationwide telephone network that, in the past, were recovered through interstate long distance charges. In keeping with the reduction of long distance charges, the FCC periodically requires ALL telephone companies to increase the subscriber line charge.

Telephone Safety: The telephone should not be used while you are in the bathtub, shower, or pool. During an electrical storm, use of your telephone should be avoided. Emergency calls should be brief.

Annoyance Calls: Virginia law provides that it is unlawful to use or permit another to use the telephone to intentionally annoy another by telephoning without the intent to converse. The maximum penalty, upon conviction, is a fine of $500.

Obscene and Malicious Calls: Virginia law provides that it is unlawful to make obscene calls or to maliciously make false statements about the health of another via telephone. The maximum penalty, upon conviction, is imprisonment for one year or a fine of $2,500 or both.

What to do about annoyance calls: (1) Do not talk to a caller you are doubtful of. (2) Hang up at the first obscene word or if the caller doesn't identify himself/herself to your satisfaction. (3) If the calls persist, call the Scotty County Sheriff's Office for assistance.