Update — March 20, 2020

During this Coronavirus Pandemic, the health and safety of our employees and customers is of the upmost importance. Due to the ongoing concerns, we will be closing our lobby to the public effective Monday, March 23rd. However, our drive-thru will remain open. We want to remind you that you have multiple ways to pay your bill:

  • Online with our Online Payment Portal
  • Automatic Deduction
  • Mail
  • Phone
  • Night-Depository Drop Box
  • Drive Thru

We can assist you with any of your needs by calling our customer service department at 276-452-9119. We can also help you in setting up your payment to be automatically deducted each month from your checking account or charged to a credit card.

Please understand wait times may be longer than normal, and we greatly appreciate your patience and understanding during this time. If you are experiencing an economic crisis, please call our office at 276-452-9119 or 866-905-8920 to discuss available payment options.

Our service/installation technicians, at this time, will continue to serve you while taking every safety precaution necessary when coming to appointments. We will continue to monitor the situation with COVID-19 and will keep you updated via our website.

March 19, 2020

Dear Valued Customer,

During this unprecedented time of uncertainty, Scott County Telephone Cooperative is committed to protecting the health and well-being of our employees and customers by closely monitoring the rapidly changing situation with the Coronavirus (COVID-19). It is important for all of us to do our part to prevent the spread of the virus. We would like to take this time to share with you the steps that we will be taking to protect both our employees and our customers.

Keeping You Informed

Clear and accurate information is vital during times of crisis. SCTC is making every effort to keep you informed about how we are responding to the COVID-19outbreak, along with ways you can protect yourself and your family. To ensure you see our information:

  • Visit our website: www.sctc.org
  • Watch: Channel 30 – if you have SCTC’s Video (TV) Package

Our Response

We are working to implement policies to protect our employees and customers from exposure to the virus. These include, but are not limited to the following:

  • We are requiring that social distancing occur among our employees and our customers.
  • We are requesting that in-person visits to our Business Office be limited to business that cannot be performed via phone or online. We will remain open during regular hours unless a statement is made otherwise. If we have to temporarily close our office in the interest of public health, we will notify you as soon as possible.
  • Employees who are feeling or exhibiting any illness symptoms are required to stay at home; or if already at work, they will be sent home immediately and encouraged to consult with a medical professional.
    If an employee has been exposed to the coronavirus, we are asking them to stay home until
    they can be tested or otherwise cleared.
  • We are identifying jobs that can be performed remotely and setting those employees up to work from home if needed.
  • All employees are asked to take proper precautions, as recommended by the CDC,to ensure the safety of themselves and those around them including using Personal Protective Equipment (such as gloves), hand sanitizer, and disinfectant.
  • We have provided additional disinfectant products to employees and posted additional reminders for employees to wash their hands often and according to proper hand hygiene guidelines.
  • Meetings will now take place via phone or video conferencing.
  • Employees have been advised to avoid shaking hands and other close personal contact. Work-related travel for our employees has been cancelled.
  • Employees have been requested to limit their personal travel during this time. Protocols have been put into place in the event an employee has traveled outside of the country or if he/she has recently taken a cruise.
  • Surfaces within our offices are being deep cleaned daily with CDC approved disinfectants.
  • Please call with any questions you may have about your service, and use one of our many convenient payment options to pay your bill without visiting our office.
  • Before any employee will be dispatched to a customer’s home for a service call/installation, we will be asking customers a series of questions to determine the risk of exposure to our employee(s). If any risk exists, the service call/installation will be rescheduled if possible. If the service call is an emergency, special precautions must be taken by our employee(s) and our customers before a visit can be made.
  • All non-emergency service calls/installations may be cancelled and rescheduled for a later date if the COVID-19 pandemic continues.

We encourage all of our customers to follow these CDC guidelines to protect themselves, their families, and our employees:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water aren’t available, use a hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with your hands.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people where possible.
  • Stay home if you are sick.
  • Cover your mouth and nose when you sneeze or cough by using a tissue, your shirt, or the inside of your elbow.
  • Clean and disinfect frequently touched surfaces such as doorknobs, light switches, handles, phones and keyboards daily.

What We Are Doing For You

We understand that your normal way of life may have been disrupted during this outbreak of COVID-19. Whether you may need to work from home, finish your classes online, or find yourself at home more than usual, we can provide you with a broadband connection, where available, to meet your changing needs. Please call the office at 276-452-9119 or 1-866-905-8920 to discuss your needs with a customer service representative.

Helping with Economic Hardship

For many industries, the impact of COVID-19 will be felt immediately. Several of our customers may see their incomes impacted as they are told to stay home from work. As a service provider invested in our communities, we are committed to helping our customers get through these uncertain times. That’s why, until we know more about this situation and what the repercussions may be, SCTC will work with you during this time of pandemic outbreak.

Protecting your Information

Please be aware that cybercriminals are using this time of uncertainty to launch phishing attacks. These emails may try to entice you with the promise of the latest coronavirus information, the sale of scam products, or request for personal or business-sensitive information. Because of this, be very careful of clicking on email links or opening attachments referencing the Coronavirus (COVID-19), unless you are sure they are from a trusted source.

It is a privilege to be a part of your community, and as we navigate this threat together, we are grateful for your trust and patience as we make protecting the safety of our employees and customers our priority during this uncertain time. In closing, we will continue to monitor this situation closely and explore further measures to support our customers and the community as needed. Visit our website frequently for updates. If you need further information on COVID-19 visit the CDC website.

With concern and care,

Bill Franklin