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Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Fixed Services Scott County Telephone Cooperative, Inc. (“the Company”) and it’s subsidiary companies have adopted the following network management practices, performance characteristics, and commercial terms and conditions for its broadband Internet access services in compliance with the Federal Communications Commission’s (“FCC’s) Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52). These practices, characteristics, terms and conditions are intended to help preserve the Internet as an open framework that enables consumer choice, freedom of expression, end-user control, competition, and freedom to innovate without permission, while permitting the Company to manage its network reasonably. These practices, characteristics, terms and conditions are effective as of November 20, 2011. They will be maintained and updated on this website. The Company may add, delete, or modify certain practices, performance characteristics, terms and conditions from time to time at its discretion. The Company will provide as much advance notice as practicable of such changes. It will normally endeavor to furnish written notice of rate changes on this website thirty (30) days before changes become effective, but reserves the right to use a shorter notice period when regulatory, operational, technical or other circumstances warrant. I. Network Management Practices The Company manages its network with the goal of providing the best practicable broadband Internet experience to all of its customers. Within the scope of its resources, it attempts to deploy and maintain adequate capacity and facilities within its own network, and to acquire sufficient Middle Mile capacity or facilities outside its service area to connect with the Internet. The Company and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers. A. Congestion Management Practices Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many rural service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes. The Company has experienced no recent problems with congestion. If significant congestion problems arise in the future, the Company’s approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. In the event of congestion, all traffic is classified as best effort. B. Application-Specific Behavior Practices The Company does not favor or inhibit certain applications or classes of applications. Customers may use any lawful and commercially available application which they desire on the Company’s network. The Company does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers. If any party contacts the Company with a substantial allegation that an application being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of applications that are demonstrated to be unlawful. Customers may occasionally develop their own applications, or modify commercially available applications. The Company will not prohibit the use of customer-developed or modified applications unless there is a reasonable belief that such applications will cause harm to its network. The Company does not block or ratecontrol specific protocols or protocol ports. The Company does not modify protocol fields in ways that are not prescribed by the applicable protocol standards. C. Device Attachment Rules The Company does not have any approval procedures that must be satisfied before a device can be connected to its network. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device which they desire on the Company’s network, as long as such device does not harm the network. The Company does not normally monitor the devices used by its customers. It warns customers that some types of devices (for example, Data Over Cable Service Interface Specification (‘DOCSIS’) devices intended for use on cable broadband networks) may not be compatible with its fiber optic and digital subscriber line (“DSL”) network. The Company undertakes no obligation to monitor or investigate the lawfulness of the devices used by its customers. If any party contacts the Company with a substantial allegation that a device being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of a device that is demonstrated to be unlawful. Customers may occasionally develop their own devices, or modify commercially available devices. The Company will not prohibit the use of lawful customer-developed or modified devices unless there is a reasonable belief that such devices will cause harm to its network. D. Security Practices The Company does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities. The Company does currently make spam filtering software available so that users may configure and utilize the filtering themselves. The email server also checks for known viruses to help curb the spread of these viruses. The Company does so as a convenience to clients and does not assume any responsibility or liability for the performance and/or effectiveness of these software tools. The Company recognizes that customers can purchase spam filtering and anti-virus software from commercial vendors to meet their needs. The Company may from time to time offer other anti-spam and/or anti-virus software or services to customers who desire to purchase them from the Company. When offered, these software or services will be described and priced in other sections of this website. Customers are free to obtain anti-spam and/or anti-virus software or services from any source they desire, as long as such software or services do not disrupt or degrade the traffic of other customers of the Company or harm the network. A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify the Company as soon as possible. The Company will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter. The Company employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. The Company does not guarantee that it can protect customers from any and/or all security breaches. E. Traffic Blocking The Company does not block any lawful content, applications, devices, and/or non-harmful devices. The only potential exceptions where blocking may occur entail the unlawful or harmful circumstances set forth in Sections I.A through I.D above. The Company believes that all such circumstances constitute reasonable network management practices. The Company does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or nonharmful devices. However, the Company notes that congestion may from time to time impair, degrade, or delay some traffic. The Company does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers. II. Performance Characteristics Many of the service and performance characteristics of the Company’s broadband Internet access services are contained in the service offering portions of this website. The Company offers different tiers of service at different prices, and changes these from time to time. A. General Service Description Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. The Company offers a speed test site to any user or customer. It can be accessed at https://sctc.org/speed-test or http://speedtest.sctv.coop . The Company’s service is suitable for real-time applications. The speed tier a customer subscribes to will impact the efficiency of the real-time applications. B. Impact of Specialized Services The Company offers IP Video services to end-users. As of November 2011, this specialized service has not adversely affected the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of specialized services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. III. Commercial Terms and Conditions The commercial terms and conditions of the Company’s broadband Internet access services are contained in greater detail in the internet section of this website. (http://newhome.mounet.com/eula.htm) This section provides a brief overview or reference to terms and conditions detailed elsewhere, plus discussions of other terms and conditions required by the FCC’s Open Internet Framework. A. Pricing Terms and Conditions The Company offers different tiers and levels of service at different prices, and changes these from time to time. These service tiers are detailed in the service offering portion of this website. The Company does not impose usage-based fees upon certain tiers or levels of its service. The Company does impose fees for early termination with respect to certain of its service arrangements. The Company assesses fees for additional network services as indicated in the internet section of this website. https://www.sctc.org/plans-pricing/business-plans In addition, the Company is willing to consider and negotiate prices for customized additional network services requested by specific customers or edge service providers if such services can be designed, developed and furnished in a commercially reasonable manner. If and when such customized services are developed and furnished, the Company reserves the right to adapt and provide them to other customers on a non-discriminatory basis so long as such subsequent provision does not entail disclosure of proprietary or confidential information of the initial customer. B. No Unreasonable Discrimination The Company does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavors to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, the Company does not discriminate among specific uses, or classes of uses, of its network. The Company does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates. The Company does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices. The Company does not impair free expression by actions such as slowing traffic from particular websites or blogs. The Company does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic. The Company does not prioritize its own content, application, services, or devices, or those of its affiliates. C. Privacy Policies As indicated above, the Company’s network management practices do not generally entail inspection of network traffic. The Company retains and stores certain traffic information (such as the identity of the customer using a particular IP address during a specific period) for time periods required by federal or state law. The Company retains, stores, and provides to law enforcement any traffic information requested pursuant to the procedures of the Communications Assistance for Law Enforcement Act (“CALEA”), the Foreign Intelligence Surveillance Act (“FISA”) or other applicable national security or criminal statutes. The Company does not collect, store, or use traffic information to profile its customers in order to sell additional services to them, or for similar non-network management purposes. D. Redress Options Questions and complaints regarding the foregoing matters should be addressed to the Company, Scott County Telephone Cooperative, Inc. at 276-452-9119. The Company strongly desires to resolve questions, complaints and other problems of its customers and edge service providers in an informal and direct manner that satisfies all interested parties to the greatest extent practicable. Customers and edge service providers that are not able to obtain satisfaction from the Company have the option of invoking the FCC’s informal and formal complaint procedures regarding Open Internet Framework disputes.

Contact Us Business Office Hours: Monday - Friday, 8:00am to 5:00pm Technical Support is open 24/7! Mailing Address: PO Box 487, Gate City, VA, 24251 Shipping Address: 149 Woodland St., Gate City, VA, 24251 View Shipping Address on Google Maps For Billing Questions: 276.452.9119 (brep@sctc.org ) For Repair/Technical Service: 276.452.9117 (support@sctc.org ) Miss Utility: 1.800.552.7001 All Other Inquiries: 276.452.9119 (sctc@sctc.org ) Please note: if you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue.

The Knoxville SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Knoxville, TN area. Knoxville Area Channel Guide for SFN TV Now Click the button below to download. PVEC Fiber SFN Channel Guide.pdf Back to SFN TV Now

Embrace an effortless TV viewing experience with SFN TV Now, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Call us today and find out how much you can save with SFN TV Now, powered by SCTC! 276-452-9119 SFN Channel Guides Basic Package $48.99 plus applicable taxes and fees Basic streaming package Up to 87 channels Have access to your local news channels and classic shows on MeTV, GRIT, and more! Core Package $82.99 plus applicable taxes and fees Includes channels from the Basic Package. Up to 152 channels. Includes CNN, Animal Planet, ESPN, Fox Sports, Hallmark, and more! Core+ Package $94.99 plus applicable taxes and fees Includes channels from Basic and Core Packages. Up to 180 channels. Catch your favorite shows on Boomerang, Science Channel, American Heroes, and more! Premium Package $109.99 plus applicable taxes and fees Includes channels from Basic, Core, and Core+ Packages. Up to 201 channels. Enjoy your favorite movies on Starz, Encore, and Showtime. **Not available in all areas. Pricing is subject to change without notice. Contact SCTC for details. Best suited for Fiber services.** Due to contractual agreements, certain channels may not be eligible for recording on SFN TV Now, powered by SCTC. SFN Frequently Asked Questions SFN Setup Guide Navigating SFN TV Now on a Media Player/Streaming Device SFN TV Now Compatible Device List

Text Alerts SCTC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier. Terms & Conditions Keywords Use the keywords below to perform various account related functions. HELP Text "HELP" to 866-457-5844 to receive a text with available KEYWORDS to access your account information and a link to more information. BAL Text "BAL" to 866-457-5844 at any time to receive a text with your current balance due & the date it is due. PAY Text "PAY" to 866-457-5844 at any time to receive a text with your most recent payment posted to your account and when it was posted. STOP Text "STOP" to 866-457-5844 at any time to stop receiving text alerts to your mobile phone. ACCT Text "ACCT" to 866-457-5844 at any time to receive your account number on your mobile phone. FAQs Find answers to your questions about SCTC's Text Alert capabilities. What is GOCare? Why should I use text alerts with SCTC? Will I constantly be getting messages from SCTC? Will you sell my information to others? How much will text alerts cost me? Do I have to use text alerts? Does Capitalization matter when I am texting SCTC? What if I get a new mobile number? How do I Opt-Out of or stop receiving the message alerts? Which wireless carriers support the text message service?

Please be sure to download and sign into the new SFN TV NOW GEN 2 app by Friday, October 10, 2025, to avoid any interruptions of service; as the original app will be sunsetted on that date. Once you are signed into the new app, you can delete the original SFN TV NOW app from your device. How to download and sign into the SFN TV Now Gen 2 on Roku and Firestick Streaming Devices Important Note: The username and password will NOT change from the original SFN TV NOW to the new Gen 2 app. You will need to setup your Favorites and DVR recordings on the new Gen 2 app, as these will NOT transfer from Gen 1 to Gen 2. On your Roku remote, you will now use the OK button in place of the * button to access the features menus (Add to Favorites, Record, Replay, etc.). You will see some differences and enhancements in functionality. How do I download SFN TV Now Gen 2 on a Roku device? Great Question! It's easy to download the SFN TV Now Gen 2 app on your Roku. ***PREREQUISITE: You will have needed to previously setup the Roku.*** Here's how: 1. Press the Home button your Roku remote 2. Scroll down and highlight Search in white, then press OK. 3. On the keyboard, type in "SFNTVNOW ". Then, on the right side of the screen, under Apps, you should see SFN TV NOW GEN 2 with a dark blue background. 4. Using the right arrow key, next to the OK button, navigate and highlight the SFN TV NOW GEN 2 application (a white box will be around the app when highlighted) and press OK. ***DO NOT GO TO THE ICON WITH THE YELLOW TOP RIGHT CORNER.*** 5. After you press OK, you should be taken to a screen that shows "Add app" in a white box. Press OK again. 6. Press OK to close the "App added" pop-up. 7. Press OK to open the SFN TV NOW GEN 2 application. 8. You will be taken to the SFN TV NOW registration screen. On this page, you will need to enter your Username, Password, and a Device Name. The Username and Password would have been sent to your email upon signing up to the SFN TV NOW service. ***If you have misplaced or don't know your username and password, please contact us at technical support and we can help you recover your credentials. Technical support can now be reached via web chat!*** How do I download SFN TV NOW on a Firestick? Great Question! It's a simple process to download the SFN TV NOW app on a Firestick or FireTV. ***PREREQUISITE: You will have needed to previously setup the Firestick or FireTV.*** Here's how: 1. Press the Home button your Firestick remote. 2. Search for an app by going to Find on the main menu. You can also use the Alexa or microphone button on your remote. 3. In the Search Bar, as you type in, "SFNTVNOW ," you should see the logo appear: 4. Click the OK button to go into the SFN TV NOW details. 5. To download the app, select Get. 7. Press OK to open the SFN TV NOW GEN 2 application. 8. You will be taken to the SFN TV NOW registration screen. On this page, you will need to enter your Username, Password, and a Device Name. The Username and Password would have been sent to your email upon signing up to the SFN TV NOW service. ***If you have misplaced or don't know your username and password, please contact us at technical support and we can help you recover your credentials. Technical support can now be reached via web chat!*** How do I sign into SFN TV NOW on my streaming device? Once you’ve downloaded and opened the SFN TV NOW app on your streaming device, you’ll see the login screen. You should have received an email from us with the subject "Welcome to SFN TV Now," which contains your Username and Password for SFN TV NOW. Here's what to do next: Username : Enter your Username in the Username or Name field. This will either begin with 464 or 474 . Password : Enter your password, which typically starts with the numbers 53 . Device Name : In the Device Name field, you can enter any name that will help you identify your device. After entering this information, simply press "Register " or "Sign In "! SFN TV NOW Channel Guides Back to SFN TV Now

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Support We have now created a new page on our site dedicated to known and new issues that may arise on our network! Click here to view our Network Status page. Repair & Technical Support Hours: Technical Support is now open 24/7/365 ! Telephone: 276-452-9117 or Toll-Free: 800-833-9823 **Please note: If you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue.** Send us a message! First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Submit

Ultimate Outdoor WiFi, Anywhere You Need It From patios to out in the field, enjoy strong, uninterrupted connectivity up to 2,500 feet away! Outdoor WiFi Package Our Outdoor WiFi includes one unit for basic outdoor coverage outside the home, designed for the back yard, pool, wooden shed, etc. The coverage limit is approximately 150 feet away. Outdoor WiFi Plus Our Outdoor WiFi Plus includes one unit for enhanced outdoor coverage. The Outdoor WiFi Plus is a directional line-of-site (LOS) service with a further reach, potential up to approximately 2,500 feet away. Outdoor WiFi Overview PACKAGE WIRELESS RANGE EQUIPMENT Outdoor WiFi 1-Omnidirectional Outdoor Mesh ~150 feet Outdoor WiFi Plus 1-Directional Outdoor Mesh ~2,500 feet

Employment Information Thank you for your interest in employment opportunities at Scott County Telephone Cooperative (SCTC). We accept applications on an on-going basis. Submitted applications will be active for one (1) year. After that time, or if your application information changes, please submit your application again. We are an Equal Opportunity Employer and do not discriminate for any reason. We will recruit, employ, and promote in all job classifications without regards to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status. Please let us know if you need an accommodation in the application process. SCTC is a drug-free workplace, and utilizes pre-employment drug screening and background checks as a condition of employment. For consideration, you may download and print the application here Employment Application or obtain an application from our Business Office and return it in person, via e-mail, postal mail, submitting it here on our website, or fax to the fax number listed below. SCTC Business Office: Attn. Human Resources P.O. Box 487, Gate City, VA, 24251 Fillable PDF Application E-mail Address: employment@sctc.org Fax Number: 276-452-2445 Open Positions: We currently do not have any open positions at this time, please check again later.

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