You can view and report issues to us online on our Network Status page!
Unclaimed Customer Refunds
We have published our annual list of unclaimed customer refunds in which customers who were issued a refund check but have not yet cashed it. Customers who are owed a refund check on this list, will have until 10/24/2025 to claim the refund. After this date, the money will be turned over to the State of Virginia under Unclaimed Property.
SFN TV NOW Important Update
If you are a current subscriber to our SFN TV NOW streaming service offering, you may have seen a notification that you will need to download and install the new SFN TV NOW GEN 2 application by October 10, 2025.
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This is an expected notification whenever you open the SFN TV NOW app. The new app offers a new user interface that's easier to navigate, updated and enhanced features, and a new look! The new SFN TV NOW GEN 2 is available on Roku, Firestick/FireTV, Android/Google Play TV, AppleTV, and all other app stores. Your credentials will not change, and you will use the same SFN Username and Password you received within your "Welcome to SFN TV NOW" email upon signing up. Click the button below for more assistance on downloading the new app!
Discover SFN TV NOW at Our Exclusive Community Workshop!
We have several upcoming workshops, feel free to sign up for the one that works best for you!
Thinking about cutting the cable? Ready for a better TV experience? Join our SFN TV NOW Workshop—an engaging, hands-on event designed especially for our community!
In this relaxed and friendly session, you'll:
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Experience SFN TV NOW live—see exactly how easy streaming can be.
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Explore great features that set SFN TV NOW apart from traditional cable.
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Ask questions and interact directly with our experts.
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Enjoy complimentary food and refreshments!
Spaces are limited to ensure a personalized experience, so secure your spot now!
Now introducing SFN TV NOW powered by SCTC!
Discover the future of TV entertainment with SFN TV NOW, powered by SCTC!
Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment!
Discover the thrill of our latest features with SFN TV Now, powered by SCTC!
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Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours.
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Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program.
