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Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit

Pay Bill Important Update to One-Time Payment Process Effective July 14, 2025 , at 5:00 PM EST , one-time payments will no longer require your Account Number and ZIP Code. Instead, you will need to enter your Account Number and the Security Code found on your billing statement. Note: This change does not affect users with a registered online account or those enrolled in autopay. The Security Code will be located on the bottom right corner on the first page of your monthly bill. Please see examples below. If Security Code is not labeled, it will be the number located under the Due Date. SCTC | PVEC Fiber offers several options for paying your bill! Pay Online You can pay online anytime through our online payment portal with a credit card or checking account. Debit or credit card payments accepted for balances/transactions under $500.00. When signing up for the first time to use the payment portal, you will need the Account Number from your bill. Account Numbers beginning with 0474 . PVEC FIBER PAYMENT PORTAL Pay by Phone for PVEC Fiber Bill If your Account Number begins with 0474, you can call 1-833-735-2242 . Pay your bill any time by using PVEC Fiber's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2242 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone! ** Automatic Payments/Deductions There are two ways to setup automatic monthly payments: Call our business office at 276-452-9119 or 877-511-0808 . Sign up through our online payment portal. You can make automatic payments with a credit card or checking account. When setting up automatic checking/ACH payments, you must submit a signed voided check. Pay by Mail Send your payment to: Scott County Telephone Cooperative PO Box 487, Gate City, VA, 24251 Pay at our Office Stop by and pay your bill at our office: 149 Woodland St., Gate City, VA, 24251 Payments can also be made at any Powell Valley Electric Cooperative Office! New Tazewell Office 420 Straight Creek Road New Tazewell, TN 37825 Sneedville Office 340 Jail Street Sneedville, TN, 37869 Jonesville Office 331 Church Street Jonesville, VA 24263

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Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Fixed Services Scott County Telephone Cooperative, Inc. (“the Company”) and it’s subsidiary companies have adopted the following network management practices, performance characteristics, and commercial terms and conditions for its broadband Internet access services in compliance with the Federal Communications Commission’s (“FCC’s) Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52). These practices, characteristics, terms and conditions are intended to help preserve the Internet as an open framework that enables consumer choice, freedom of expression, end-user control, competition, and freedom to innovate without permission, while permitting the Company to manage its network reasonably. These practices, characteristics, terms and conditions are effective as of November 20, 2011. They will be maintained and updated on this website. The Company may add, delete, or modify certain practices, performance characteristics, terms and conditions from time to time at its discretion. The Company will provide as much advance notice as practicable of such changes. It will normally endeavor to furnish written notice of rate changes on this website thirty (30) days before changes become effective, but reserves the right to use a shorter notice period when regulatory, operational, technical or other circumstances warrant. I. Network Management Practices The Company manages its network with the goal of providing the best practicable broadband Internet experience to all of its customers. Within the scope of its resources, it attempts to deploy and maintain adequate capacity and facilities within its own network, and to acquire sufficient Middle Mile capacity or facilities outside its service area to connect with the Internet. The Company and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers. A. Congestion Management Practices Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many rural service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes. The Company has experienced no recent problems with congestion. If significant congestion problems arise in the future, the Company’s approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. In the event of congestion, all traffic is classified as best effort. B. Application-Specific Behavior Practices The Company does not favor or inhibit certain applications or classes of applications. Customers may use any lawful and commercially available application which they desire on the Company’s network. The Company does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers. If any party contacts the Company with a substantial allegation that an application being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of applications that are demonstrated to be unlawful. Customers may occasionally develop their own applications, or modify commercially available applications. The Company will not prohibit the use of customer-developed or modified applications unless there is a reasonable belief that such applications will cause harm to its network. The Company does not block or ratecontrol specific protocols or protocol ports. The Company does not modify protocol fields in ways that are not prescribed by the applicable protocol standards. C. Device Attachment Rules The Company does not have any approval procedures that must be satisfied before a device can be connected to its network. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device which they desire on the Company’s network, as long as such device does not harm the network. The Company does not normally monitor the devices used by its customers. It warns customers that some types of devices (for example, Data Over Cable Service Interface Specification (‘DOCSIS’) devices intended for use on cable broadband networks) may not be compatible with its fiber optic and digital subscriber line (“DSL”) network. The Company undertakes no obligation to monitor or investigate the lawfulness of the devices used by its customers. If any party contacts the Company with a substantial allegation that a device being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of a device that is demonstrated to be unlawful. Customers may occasionally develop their own devices, or modify commercially available devices. The Company will not prohibit the use of lawful customer-developed or modified devices unless there is a reasonable belief that such devices will cause harm to its network. D. Security Practices The Company does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities. The Company does currently make spam filtering software available so that users may configure and utilize the filtering themselves. The email server also checks for known viruses to help curb the spread of these viruses. The Company does so as a convenience to clients and does not assume any responsibility or liability for the performance and/or effectiveness of these software tools. The Company recognizes that customers can purchase spam filtering and anti-virus software from commercial vendors to meet their needs. The Company may from time to time offer other anti-spam and/or anti-virus software or services to customers who desire to purchase them from the Company. When offered, these software or services will be described and priced in other sections of this website. Customers are free to obtain anti-spam and/or anti-virus software or services from any source they desire, as long as such software or services do not disrupt or degrade the traffic of other customers of the Company or harm the network. A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify the Company as soon as possible. The Company will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter. The Company employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. The Company does not guarantee that it can protect customers from any and/or all security breaches. E. Traffic Blocking The Company does not block any lawful content, applications, devices, and/or non-harmful devices. The only potential exceptions where blocking may occur entail the unlawful or harmful circumstances set forth in Sections I.A through I.D above. The Company believes that all such circumstances constitute reasonable network management practices. The Company does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or nonharmful devices. However, the Company notes that congestion may from time to time impair, degrade, or delay some traffic. The Company does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers. II. Performance Characteristics Many of the service and performance characteristics of the Company’s broadband Internet access services are contained in the service offering portions of this website. The Company offers different tiers of service at different prices, and changes these from time to time. A. General Service Description Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. The Company offers a speed test site to any user or customer. It can be accessed at https://sctc.org/speed-test or http://speedtest.sctv.coop . The Company’s service is suitable for real-time applications. The speed tier a customer subscribes to will impact the efficiency of the real-time applications. B. Impact of Specialized Services The Company offers IP Video services to end-users. As of November 2011, this specialized service has not adversely affected the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of specialized services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. III. Commercial Terms and Conditions The commercial terms and conditions of the Company’s broadband Internet access services are contained in greater detail in the internet section of this website. (http://newhome.mounet.com/eula.htm) This section provides a brief overview or reference to terms and conditions detailed elsewhere, plus discussions of other terms and conditions required by the FCC’s Open Internet Framework. A. Pricing Terms and Conditions The Company offers different tiers and levels of service at different prices, and changes these from time to time. These service tiers are detailed in the service offering portion of this website. The Company does not impose usage-based fees upon certain tiers or levels of its service. The Company does impose fees for early termination with respect to certain of its service arrangements. The Company assesses fees for additional network services as indicated in the internet section of this website. https://www.sctc.org/plans-pricing/business-plans In addition, the Company is willing to consider and negotiate prices for customized additional network services requested by specific customers or edge service providers if such services can be designed, developed and furnished in a commercially reasonable manner. If and when such customized services are developed and furnished, the Company reserves the right to adapt and provide them to other customers on a non-discriminatory basis so long as such subsequent provision does not entail disclosure of proprietary or confidential information of the initial customer. B. No Unreasonable Discrimination The Company does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavors to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, the Company does not discriminate among specific uses, or classes of uses, of its network. The Company does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates. The Company does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices. The Company does not impair free expression by actions such as slowing traffic from particular websites or blogs. The Company does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic. The Company does not prioritize its own content, application, services, or devices, or those of its affiliates. C. Privacy Policies As indicated above, the Company’s network management practices do not generally entail inspection of network traffic. The Company retains and stores certain traffic information (such as the identity of the customer using a particular IP address during a specific period) for time periods required by federal or state law. The Company retains, stores, and provides to law enforcement any traffic information requested pursuant to the procedures of the Communications Assistance for Law Enforcement Act (“CALEA”), the Foreign Intelligence Surveillance Act (“FISA”) or other applicable national security or criminal statutes. The Company does not collect, store, or use traffic information to profile its customers in order to sell additional services to them, or for similar non-network management purposes. D. Redress Options Questions and complaints regarding the foregoing matters should be addressed to the Company, Scott County Telephone Cooperative, Inc. at 276-452-9119. The Company strongly desires to resolve questions, complaints and other problems of its customers and edge service providers in an informal and direct manner that satisfies all interested parties to the greatest extent practicable. Customers and edge service providers that are not able to obtain satisfaction from the Company have the option of invoking the FCC’s informal and formal complaint procedures regarding Open Internet Framework disputes.

Residential Services Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Chat. Watch. Browse. Find the right SCTC bundle for your home. Edit BROADBAND Edit SFN TV NOW Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

SFN TV Now FAQs What is SFN TV Now? Do you need Internet to watch SFN TV Now powered by SCTC? What devices will SFN TV Now work on? Will SFN TV Now only work on SmartTVs? Will it also work on phones and tablets? Can you download SFN TV Now on streaming devices? Can you download SFN TV Now directly from a web browser? How many devices can access SFN TV Now simultaneously? How many logins can you have per account? Will I have to change my input on the TV each time I go to watch? Ex: switch from HDMI/AV to device? Can you record the same show that you are watching? How many viewers can be watching while recording other shows? Can you schedule to record a show at a future date? How many hours of recording storage? How many shows can be recorded at the same time? How many days/hours will recorded content be stored so it can be viewed before it is deleted? (Video answer coming soon!) Can you watch SFN TV Now anywhere? On any compatible device? Does SFN TV Now have a PPV option for movies and sporting events? Does SFN TV Now offer NFL Game Day and other packages? Is there a contract when subscribing to SFN TV Now? Can I cancel SFN TV Now at any time? Will channel numbers change? Back to SFN TV Now

Home Security Home Security powered by EUFY Security where WiFi can't always reach. Reliable outdoor camera coverage for farms, driveways, businesses, job sites, and remote areas. The eufy 4G LTE Cam S330 combines 4K video, solar-assisted power, local storage, pan/tilt coverage, and backup LTE connectivity. SCTC handles installation and ongoing camera maintenance support. 4K Ultra HD Clear detail for entrances, gates, equipment areas, and wide outdoor spaces. 360° AI Tracking Pan/tilt coverage with AI detection and tracking for people, vehicles, and motion. 4G LTE + WiFi Use WiFi where available or LTE for remote placements. Supports Nano SIM cards and U.S. 4G LTE bands. Local Storage Includes a 32GB microSD card; supports up to 128GB microSD storage. Solar + Battery 4.5W solar panel and 9,400 mAh battery help keep the camera powered with proper sunlight. Outdoor Ready Built for outside use with weather-resistant protection and two-way audio. IMPORTANT NOTES: Works on 4G LTE or 2.4 GHz WiFi and can switch between WiFi and 4G LTE. Use the included SIM for best performance; other compatible Nano SIM cards may work. eufy estimates approximately 700 MB/month with light to moderate activity. LTE data service is required for cellular operation and may be billed separately. How it works: Customer purchases the number of cameras needed. SCTC installs and sets up the cameras. Customer is billed $24.99 monthly for maintenance and support. QTY YOU PAY MSRP 1 $249.99 $199.99 2 $499.98 $399.98 3 $749.97 $599.97 4 $999.96 $799.96 All quantities require a $24.99/mo recurring charge for maintenance and troubleshooting. Product and pricing details referenced from eufy.com and retailer listings as of May 2026. Prices, discounts, LTE availability, and data usage may vary or change at anytime without notice. DCJS # 11-7231

How to download and sign into SFN TV NOW on a Roku or Firestick Streaming device How do I download SFN TV NOW on a Roku device? How do I download SFN TV NOW on a Firestick? How do I sign into SFN TV NOW on my streaming device? SFN TV NOW Channel Guides Back to SFN TV Now

Business Services Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Give your business the speed it needs. We've got you covered. Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Capital Credits As a member of Scott County Telephone Cooperative, you’re also an owner. We are a not-for-profit entity. We don’t answer to shareholders – we answer to you, our members. When you make a payment to SCTC, a portion of that money goes toward strengthening the network that provides you service. Those funds are called capital credits, and they are used to invest in capital additions and improvements to ensure system reliability and meet the growth demand SCTC is experiencing. This reduces the need for interest-bearing loans, which helps to keep costs down. A record of your investment, or capital credit account, is established in your name when you become a member of our cooperative. Each year, any funds remaining after expenses have been paid (margins) are allocated to your capital credit account. Capital credits, which are based on the amount of applicable services you have purchased over the year, vary from member to member and year to year. The SCTC Board of Directors, after assessing the financial condition of the co-op, determines what portion, if any, of margins can be returned or distributed to members. This process helps keep the cooperative financially stable while offering members the benefit of a distribution whenever possible. When we have a good financial year, you benefit. Definitions What are capital credits? What is a capital credit allocation? What is a discounted distribution? What does SCTC do with capital credits when they are not distributed? How do I receive my distribution if I'm a former member and don't receive a bill? Estate Refunds If a member passes away, the administrator of their estate must notify the cooperative in order to claim the remaining capital credit balance at a discounted distribution rate. The administrator of the estate of a deceased Scott County Telephone account holder may receive the estate payment for a capital credit refund by doing ALL of the following: Providing a copy of the death certificate of the deceased member Submitting Scott County Telephone Cooperative’s CAPITAL CREDITS CLAIM FORM. Valid Driver’s License-OR- Original documentation designating as Court Appointed Representative of the Estate (from court) Payments to estates are made for funds up through the year of the death of the member. All deceased members’ remaining capital credits can be paid out at a discounted rate after receiving the approval of the Scott County Telephone Cooperative Board of Directors. IMPORTA NT THINGS TO KNOW Estate payments are mailed after the approval of the Scott County Telephone Cooperative Board of Directors. Capital Credits Claim Form must be notarized. No interest is earned on capital credits. If you are an active member of Scott County Telephone Cooperative, your distribution will be applied to your bill. Capital credits that are claimed early due to the death of the SCTC member are returned to the family member at a discounted rate. Unclaimed capital credits go back to the cooperative to be distributed to the active members’ accounts. Capital credits are the return of money paid for services in a previous year and are generally not taxable income for residential customers, unless the bills paid were deducted for tax purposes. Businesses may be subject to different IRS guidelines. Members should consult with a tax professional for questions related to income tax filings. SCTC does not provide legal, tax or accounting advice and this information is provided as a courtesy only. DO WE OWE YOU MONEY? Unfortunately, we can’t always find everyone who has earned a capital credit. Enter the first three letters of your last name in the search box below to search for any un-cashed – a.k.a. unclaimed-capital credit checks. If you find your name listed, please send an email to ccinquiry@sctc.org and include the name of the SCTC member. Please provide the following: Your previous service address(es) The approximate dates you were at the previous address(es) The last four of your social security number Your current mailing address A copy of your driver’s license will need to be provided prior to our mailing your check. Main office: 149 Woodland St., Gate City, VA 24251 By mail: SCTC, P.O. Box 487, Gate City, VA 24251 Email: ccinquiry@sctc.org Please make sure to include the member name with any inquiry.

How to download and sign into the SFN TV Now Gen 2 on Roku and Firestick Streaming Devices Important Note: The username and password will NOT change from the original SFN TV NOW to the new Gen 2 app. You will need to setup your Favorites and DVR recordings on the new Gen 2 app, as these will NOT transfer from Gen 1 to Gen 2. On your Roku remote, you will now use the OK button in place of the * button to access the features menus (Add to Favorites, Record, Replay, etc.). You will see some differences and enhancements in functionality. How do I download SFN TV Now Gen 2 on a Roku device? Great Question! It's easy to download the SFN TV Now Gen 2 app on your Roku. ***PREREQUISITE: You will have needed to previously setup the Roku.*** Here's how: 1. Press the Home button your Roku remote 2. Scroll down and highlight Search in white, then press OK. 3. On the keyboard, type in "SFNTVNOW ". Then, on the right side of the screen, under Apps, you should see SFN TV NOW GEN 2 with a dark blue background. 4. Using the right arrow key, next to the OK button, navigate and highlight the SFN TV NOW GEN 2 application (a white box will be around the app when highlighted) and press OK. ***DO NOT GO TO THE ICON WITH THE YELLOW TOP RIGHT CORNER.*** 5. After you press OK, you should be taken to a screen that shows "Add app" in a white box. Press OK again. 6. Press OK to close the "App added" pop-up. 7. Press OK to open the SFN TV NOW GEN 2 application. 8. You will be taken to the SFN TV NOW registration screen. On this page, you will need to enter your Username, Password, and a Device Name. The Username and Password would have been sent to your email upon signing up to the SFN TV NOW service. ***If you have misplaced or don't know your username and password, please contact us at technical support and we can help you recover your credentials. Technical support can now be reached via web chat!*** How do I download SFN TV NOW on a Firestick? Great Question! It's a simple process to download the SFN TV NOW app on a Firestick or FireTV. ***PREREQUISITE: You will have needed to previously setup the Firestick or FireTV.*** Here's how: 1. Press the Home button your Firestick remote. 2. Search for an app by going to Find on the main menu. You can also use the Alexa or microphone button on your remote. 3. In the Search Bar, as you type in, "SFNTVNOW ," you should see the logo appear: 4. Click the OK button to go into the SFN TV NOW details. 5. To download the app, select Get. 7. Press OK to open the SFN TV NOW GEN 2 application. 8. You will be taken to the SFN TV NOW registration screen. On this page, you will need to enter your Username, Password, and a Device Name. The Username and Password would have been sent to your email upon signing up to the SFN TV NOW service. ***If you have misplaced or don't know your username and password, please contact us at technical support and we can help you recover your credentials. Technical support can now be reached via web chat!*** How do I sign into SFN TV NOW on my streaming device? Once you’ve downloaded and opened the SFN TV NOW app on your streaming device, you’ll see the login screen. You should have received an email from us with the subject "Welcome to SFN TV Now," which contains your Username and Password for SFN TV NOW. Here's what to do next: Username : Enter your Username in the Username or Name field. This will either begin with 464 or 474 . Password : Enter your password, which typically starts with the numbers 53 . Device Name : In the Device Name field, you can enter any name that will help you identify your device. After entering this information, simply press "Register " or "Sign In "! SFN TV NOW Channel Guides Back to SFN TV Now