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Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) - - - - - - First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Submit

Scott County Telephone Cooperative delivers residential and business broadband, TV, and phone services to customers in rural Southwestern Virginia and Northeast Tennessee. To inquire, please contact us at 276-452-9119. You can view and report issues to us online on our Network Status page! SFN TV NOW Important Update If you are a current subscriber to our SFN TV NOW streaming service offering, you may have seen a notification that you will need to download and install the new SFN TV NOW GEN 2 application by October 10, 2025. This is an expected notification whenever you open the SFN TV NOW app. The new app offers a new user interface that's easier to navigate, updated and enhanced features, and a new look! The new SFN TV NOW GEN 2 is available on Roku, Firestick/FireTV, Android/Google Play TV, AppleTV, and all other app stores. Your credentials will not change, and you will use the same SFN Username and Password you received within your "Welcome to SFN TV NOW" email upon signing up. Click the button below for more assistance on downloading the new app! Download & SignIn Gen2 Connect Outdoors Like Never Before! Experience seamless connectivity outside the home with our new outdoor mesh satellite system! LEARN MORE Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Now introducing SFN TV NOW powered by SCTC! Discover the future of TV entertainment with SFN TV NOW, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Go to SFN TV Now Business Services for businesses of any size BUSINESS PACKAGES Residential TV, Internet, and phone services to fit your household needs RESIDENTIAL PACKAGES Edit SFN TV NOW Edit CHANNEL GUIDE Edit BROADBAND Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Services Press the button below to get started! CHECK YOUR ADDRESS Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Mission Statement/Bylaws The mission of Scott County Telephone Cooperative is to provide quality local exchange telecommunications services at reasonable rates. Organizational Goals: Provide state-of-the-art, full-range, high-quality, uninterrupted telecommunications services. Reasonable Rates: Charge reasonable local service rates while keeping the cooperative financially viable without jeopardizing the quality of service. Competent Employees: Attract, train, and retain qualified personnel to ensure quality telecommunications services. Community Service: Be a good community citizen by assuming an active leadership role in community development. Economic Development. Promote economic development. Click here for bylaws

Remote Control Programming Need assistance with programming your remote? Please choose from one of the three remotes below to see tips and their respective manuals! Amino/Entone Remote Pulse ADB Remote ADB PVR (Potenza) Remote If you need assistance with programming your remote, please feel free to contact our technical support! We are available 24/7/365! We can be reached by calling 276-452-9117 .

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General SFN Set up SFN TV Now is the newest way to watch TV from SCTC! For best experience, SFN TV Now requires you to have SCTC or PVEC fiber internet access. If you do not have Internet service, SCTC may have an option for you! Please call our Customer Service at 276-452-9117! Once you have signed up for SFN TV Now - powered by SCTC, you will receive a login to your email in order to login to your SFN TV Now programming. I have my SFN TV Now Login. Now what? Congratulations! You have received your SFN TV Now login from SCTC. What now? You can watch SFN TV Now programming on your Smart TV, mobile device, web browser, or streaming device. Once the app is downloaded from the Android or Apple App Store, you will be user to use your login credentials to access your programming! You can also use your login on the website: no w.sfn-tv.com /assets/iPhone/registration/register_1.html SFN TV Now on a Mobile Device Whether you are on Apple or Android products, the SFN TV Now app is available! It is free to download in both the App Store or on Google Play. Once the app is installed, you will be asked to enter your username, password, and device name. The device name is whatever you wish to label your device as. After the credentials are entered, you are ready to watch. You can also swipe in all 4 directions to pull up additional menus. Hold down on a specific program for additional options such as recording you favorite shows. Tutorial video coming soon! Please look at the top right corner for your casting option. You can press the icon to cast your SFN TV Now screen to your linked casting device and play it on your TV. SFN TV Now from a Web Browser Now to reach SFN TV Now no matter what browser you are using, SFN TV Now is available to you with your login information. By going to now.sfn-tv.com/assets/iPhone/registration/register_1.html , you will be able to log in, and immediately start watching, schedule recordings, and view upcoming shows on your favorite networks. When you first log in, you will see the guide. To go full screen, simply mouse over the full-screen icon at the bottom left of the currently playing show and click! You are now in full-screen mode. To exit, simply press the escape key or double-click the center of the screen with the mouse. Tutorial video coming soon! SFN TV Now on a Smart TV Many SmartTVs allow downloading of apps; some do not such as models of Samsung and LG. If your SmartTV allows apps to be downloaded, you will Search and Download the SFN TV Now app. If your SmartTV does not allow you to download apps or the SFN TV Now app is not available to be downloaded, you will need a streaming device for the best SFN TV Now experience. SFN TV Now on a Streaming Media Device Before using SFN TV Now with a streaming media device, be sure to setup your streaming device account or have your login credentials to get started. Go to the Search Bar and type in SFN TV Now. **Depending on the device, you may need to log into your streaming device account and add a channel to the device and approve adding the channel with a code. Other streaming devices allow you to add to each individual device by entering your log-in credentials. See instructions for your particular streaming device.** Download the SFN TV Now App. Once the app is installed, it will prompt you to enter in your username, password, and ask you to name the device (you can name your device whatever you wish to label it). Once this is complete, you are ready to watch! You will be able to surf the channel guide, record future programming, and view information about available programming. Tutorial video coming soon! Instructions to use SFN TV Now on two of the most popular streaming devices: Tutorial video coming soon! The setup is easy as that! As always, if you have any questions, please reach out to our customer support team at 276-452-9117. Back to SFN TV Now

The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. Cooperative The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. 1. Open & Voluntary Membership Cooperatives are voluntary organizations open to all who are willing to accept the responsibilities of membership, without regard to gender, social, racial, political, or religious affiliation. 2. Democratic Member Control Cooperatives are democratic organizations controlled by their members who actively participate in setting policies and making decisions. Elected representatives are accountable to the membership. 3. Members' Economic Participation Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. Members allocate surpluses for developing the cooperative. 4. Autonomy & Independence Cooperatives are autonomous, self-help organizations. If they enter into agreements, they do so on terms that ensure that they maintain cooperative autonomy. 5. Education, Training, & Information Cooperatives provide education and training for their elected representatives, managers, and employees so they can contribute effectively to the development of the cooperative. 6. Cooperation Among Cooperatives Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional, and international structures. 7. Concern for Community While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members. Capital Credit CAPITAL CREDIT Unclaimed Capital Credit Lookup CAPITAL CREDIT Unclaimed Member Refunds Lookup CAPITAL CREDIT

SFN TV NOW Compatible Device List When signing up for SFN TV NOW through Scott County Telephone Cooperative (SCTC) or Powell Valley Electric Fiber (PVEC Fiber), you have the option of renting a Roku Streaming Stick 4K for an additional $3.00 per month lease fee. With this lease option, you are covered in the event of a faulty unit and free replacement should anything happen to the unit.*(Terms apply) Roku Streaming Devices Roku Streaming Stick 4K Roku Ultra LT Roku Streaming Stick 4K+ Roku Ultra Amazon Devices Amazon Fire TV Cube Fire TV Stick (1st Gen) Fire TV Stick 4K MAX (2nd Gen) Apple Streaming Devices Apple TV 4K Current devices that are unsupported by SFN TV NOW Devices that have been labeled as "Best Effort" by SFN TV Now are devices that the manufacturer no longer supports with Software/Firmware updates to address any issues that have been discovered. SFN TV Now, will attempt to resolve any issues discovered, however, no new builds or updates will be delivered to these devices. With the devices listed here, SFN TV NOW, may continue to work, however, you may encounter issues with audio/video coming out of sync, frequent disconnects, issues with connectivity, etc. Roku Premiere -- 3920X Roku Premiere+ -- 3921X Roku Ultra -- 4640X Roku Ultra -- 4660X Roku Ultra LT -- 4662X Roku Ultra -- 4670X Roku 3 -- 4200X Roku 2 -- 4210X Roku 3 -- 4230X Roku TV -- 5000X 4K Roku TV -- 6000X Roku Streaming Stick -- D000X Roku Express -- 3600X Roku Express+ -- 3700X Roku Streaming Stick -- 3800X Roku Streaming Stick+ -- 3810X Roku Streaming Stick+ -- 3811X Roku Streaming Stick 4K -- 3820X Roku Streaming Stick 4K+ -- 3821X Roku Express -- 3900X Roku Express+ -- 3910X Roku Express 4K -- 3940X Roku Express 4K+ -- 3941X Roku Premiere -- 4620X Roku Premiere+ -- 4630X *Exclusions apply for any intentional damage, including but not limited to misuse, abuse, or neglect of the unit. This also includes damage caused by: Unauthorized modifications or repairs Exposure to extreme heat, liquid, or moisture Physical damage resulting from drops, impacts, or crushing Use of incompatible accessories or power supplies Tampering with or altering internal components Failure to follow manufacturer's recommended usage guidelines This coverage does not extend to cosmetic damage, such as scratches or dents, that do not affect the unit's functionality.

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Medical Medical Alert monthly pricing Medical Alert Equipment may be purchased for a one-time fee of $149.99 or may be leased for a monthly charge of $4.99. Monthly monitoring charges will apply each month. Monthly monitoring charges With Telephone Service $19.99 Per Month With Streamline or Ideal Package $17.99 Per Month With Works or Supreme Package $15.99 Per Month For more information, call 276-452-9119 The LifeSentry Medical Alert System is now available through Scott County Telephone Cooperative ALERT EQUIPMENT

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