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Contact Us Business Office Hours: Monday - Friday, 8:00am to 5:00pm Technical Support is open 24/7! Mailing Address: PO Box 487, Gate City, VA, 24251 Shipping Address: 149 Woodland St., Gate City, VA, 24251 View Shipping Address on Google Maps For Billing Questions: 276.452.9119 (brep@sctc.org ) For Repair/Technical Service: 276.452.9117 (support@sctc.org ) Miss Utility: 1.800.552.7001 All Other Inquiries: 276.452.9119 (sctc@sctc.org ) Please note: if you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue. First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit

Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit

Support We have now created a new page on our site dedicated to known and new issues that may arise on our network! Click here to view our Network Status page. Repair & Technical Support Hours: Technical Support is now open 24/7/365 ! Telephone: 276-452-9117 or Toll-Free: 800-833-9823 **Please note: If you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue.** Send us a message! First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit

Home Security Home Security powered by EUFY Security where WiFi can't always reach. Reliable outdoor camera coverage for farms, driveways, businesses, job sites, and remote areas. The eufy 4G LTE Cam S330 combines 4K video, solar-assisted power, local storage, pan/tilt coverage, and backup LTE connectivity. SCTC handles installation and ongoing camera maintenance support. 4K Ultra HD Clear detail for entrances, gates, equipment areas, and wide outdoor spaces. 360° AI Tracking Pan/tilt coverage with AI detection and tracking for people, vehicles, and motion. 4G LTE + WiFi Use WiFi where available or LTE for remote placements. Supports Nano SIM cards and U.S. 4G LTE bands. Local Storage Includes a 32GB microSD card; supports up to 128GB microSD storage. Solar + Battery 4.5W solar panel and 9,400 mAh battery help keep the camera powered with proper sunlight. Outdoor Ready Built for outside use with weather-resistant protection and two-way audio. IMPORTANT NOTES: Works on 4G LTE or 2.4 GHz WiFi and can switch between WiFi and 4G LTE. Use the included SIM for best performance; other compatible Nano SIM cards may work. eufy estimates approximately 700 MB/month with light to moderate activity. LTE data service is required for cellular operation and may be billed separately. How it works: Customer purchases the number of cameras needed. SCTC installs and sets up the cameras. Customer is billed $24.99 monthly for maintenance and support. QTY YOU PAY MSRP 1 $249.99 $199.99 2 $499.98 $399.98 3 $749.97 $599.97 4 $999.96 $799.96 All quantities require a $24.99/mo recurring charge for maintenance and troubleshooting. Product and pricing details referenced from eufy.com and retailer listings as of May 2026. Prices, discounts, LTE availability, and data usage may vary or change at anytime without notice. DCJS # 11-7231

SCTC GOCare SMS Alert Terms & Conditions Created: Jan 27, 2025 These terms and conditions ("Terms") apply to your use of the text messaging (“Alerts”) offered by SCTC and its affiliates (collectively, “COMPANY”, “us”, and “our”). The Alerts are available only to subscribers of COMPANY services. These Terms apply in addition to all other terms, agreements, and policies that apply to the COMPANY services. In order to use the Alerts, you may be required to provide information about yourself (such as account identification, phone number(s), and contact details) to verify your status as the account holder or authorized person on the COMPANY account. By providing your mobile phone number(s) to COMPANY and its affiliates, you provide us with your express consent to receive text message (Short Messaging Service “SMS” and Multimedia Messaging Service “MMS”) alerts at that number and (i) acknowledge and represent to us that you are the authorized user of the mobile phone(s) that you link to our text message service or have been granted permission by the authorized user of the mobile phone(s) to enroll such mobile phone(s) in the service; (ii) you grant COMPANY express consent to send text messages to that (those) mobile phone(s) through your wireless phone carrier unless and until such permission is revoked in accordance with these terms and conditions; (iii) your receipt of SMS and/or MMS messages from COMPANY (“COMPANY alerts”) is NOT a violation of state or federal rules including, but not limited to, the Telephone Consumer Protection Act (TCPA) or Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act; (iv) you understand that your wireless carrier may charge you additional message and data fees for receipt of our text messages; and (v) by granting such permission to COMPANY you are hereby requesting to receive such messages in spite of the fact that your number may otherwise be on the federal, or a state’s, do not call list and you agree, to the maximum extent permitted by law, that such text messages shall not be in violation of such do not call list(s). Types of Alerts: Informational and emergency text message alerts may be activated on your account automatically, you may receive enrollment confirmation message, or both. These messages allow us to inform you about planned and unplanned service outages in your area, appointment reminders, as well as remind you about important account information (invoice availability, balance due and payment due dates, payment confirmations, and other issues). If you do not wish to receive such alerts, you must notify us as indicated below. We may also inform you about the availability of special promotions that we are offering through text messages. Stopping Alerts: Text alerts can be cancelled at any time by texting "STOP" from your mobile phone in response to a text message from COMPANY, or texting “STOP” to 866-457-5844. You agree that your prior express consent to receive text alerts shall continue indefinitely unless and until you cancel your prior express consent through the means mentioned in this paragraph. Other methods or means attempted to revoke your prior express consent may cause unnecessary delay or be ineffective and you hereby release COMPANY from any liability related to your efforts to revoke your prior express consent by methods or means other than texting STOP (without spaces or other words) to 866-457-5844. If revoking your consent by texting "STOP" to 866-457-5844 (or in response to a COMPANY Alert), your text message should contain only the word STOP without any additional words, spaces, or characters either before or after the word STOP. COMPANY will reasonably endeavor to comply with other text (email or phone) communications in which you indicate a clear and unmistakable intent to revoke your prior permission; however, you (a) understand that text messages to 866-457-5844 go to an automated number that is not monitored by a human, and the ability to interpret your intent is severely restricted and, therefore, (b) you hereby release COMPANY from any liability for your efforts to revoke your permission via a text message that does not strictly comply with the terms stated in the first sentence of this paragraph. Furthermore, by activating text alerts, you hereby grant COMPANY express permission (without qualification) to respond to your cancellation request whether that request came through a telephone call with a COMPANY employee, or by texting "STOP" with a confirmatory text message in return that will (i) confirm receipt of your cancellation request as well as (ii) indicate that you will no longer receive text alerts from COMPANY. Furthermore, you agree that COMPANY will reasonably endeavor to send you the aforementioned confirmatory cancellation text message in a timely manner. However, you hereby release COMPANY from any liability related to a confirmatory text message or the timeliness in which you receive one. Get Help or Support: To get help or answers to your questions, visit our website at https://www.sctc.org/alertsFAQ , text the word HELP without additional characters to 866-457-5844 for assistance with COMPANY Alerts (you must be registered for COMPANY Alerts for proper HELP by text), or call 866-457-5844. Cost of Alerts: COMPANY does not charge to send you text alerts. However, depending on the plan you subscribe to with your wireless carrier, message and data rates may be applied by your mobile carrier. Check with your wireless phone carrier for your plan details. Message Frequency: Message frequency will be at least monthly, but ultimately depends on the type of alerts sent to your mobile phone, the manner in which you conduct account activities, as well as the number of planned or unplanned maintenance events scheduled in your area. Customers can typically expect 3 - 5 messages per month from COMPANY Alerts. Carriers Supported List: The following carriers are currently supported by COMPANY’s text alert service: AT&T, Alaska (ACS Wireless), Alltel Wireless, Appalachian Wireless, Bluegrass Cellular, Boost Mobile, C Spire Wireless, Carolina West Wireless, Cellcom, Cellone Nation, Cellular One of East Central Illinois, Charlton Valley Cellular, Chat Mobility, Cincinnati Bell, Coral Wireless, Cricket (Leap Wireless), Cross (d/b/a Sprocket), DTC Wireless, Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless, Leaco, MetroPCS, Mosaic, Nemont/Sagebrush, NTELOS, Nex-Tech Wireless, Nextel Communications, Northwest Missouri Cellular, Panhandle Wireless, Peoples Wireless, Pine Cellular, Pioneer, Plateau Wireless, Revol Wireless, Rina-Custer, Rina-All West, Rina-Cambridge Telecom Coop, Rina-Eagle Valley Comm, Rina Farmers Mutual Telephone Co, Rina—Nucla Nutria Telephone Co, Rina-Silver Star, Rina-South Central Comm, Rina-Syringa, Rina-UBET, Rina-Manti, South Canaan/Cellular One of NEPA, Sprint PCS Wireless, T-Mobile, Thumb Cellular, US Cellular, Union Wireless, United Wireless, Verizon Wireless, Viaero Wireless, Virgin Mobile, and West Central Wireless (WCC). Changes in Terms: COMPANY reserves the right to change these terms or cancel the text alerts at any time. Please check these Text Alerts Terms and Conditions on a regular basis for changes. Your continued use and acceptance of text alerts after changes are posted will mean that you accept the terms as modified by the posted changes. No Guarantee or Warranties: COMPANY Alerts use wireless service provider networks to deliver SMS and/or MMS (text) service; however, COMPANY does not operate the wireless networks. COMPANY is not liable for the availability (or lack thereof) of wireless network coverage, the failure of the wireless networks to complete a transaction, deliver an Alert or message, or otherwise interfere with the timeliness or transmission of SMS and/or MMS or the Alerts. COMPANY disclaims any responsibility for any wireless service used to access the Alerts. COMPANY Alerts are available to customers based in the United States. Customer understands and acknowledges that Alerts are not intended to be accessed from outside of the United States. In addition, because COMPANY does not operate or control the wireless networks used to access the Alerts, we cannot guarantee the privacy or security of wireless data transmissions. Please check with your wireless service provider for information about its privacy and security practices. COMPANY is not responsible for incomplete, lost, late, or misdirected messages, including (but not limited to) undelivered messages resulting from any form of filtering by your mobile carrier or service provider. COMPANY also makes no representations or warranties whatsoever regarding text alerts. The services are provided on an “as is” and “as available” basis. COMPANY and its subsidiaries, affiliates, officers, agents, employees, partners, and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. COMPANY, its subsidiaries, affiliates, officers, agents, employees, partners, and licensors make no warranty that (a) the services will meet your requirements; (b) the services will be uninterrupted, timely, secure, or error-free; or (c) the results that may be obtained from the use of the services will be accurate or reliable. Privacy: For additional information regarding COMPANY’s use of your information, please see our Privacy Notice. You acknowledge and agree that text messaging is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of text messages will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of text messaging, including expressing your desire to not receive them. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY AGREE THAT COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR ANY OTHER DAMAGES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS, ARISING OR RESULTING FROM OR IN ANY WAY RELATING TO YOUR USE OR RECEIPT OF OR FAILURE TO RECEIVE TEXT ALERTS. OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL COMPANY, ITS PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USE OF OR RELIANCE ON INFORMATION OBTAINED THROUGH THE ALERTS. THE SERVICE IS PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE." COMPANY AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, TIMELINESS, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE, NOR DO THEY GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHERMORE, COMPANY SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO DELAYS IN THE TRANSMISSION OF MESSAGES DUE TO CIRCUMSTANCES OUT OF COMPANY’S CONTROL. Indemnity: To the maximum extent permitted by applicable law, you hereby agree to indemnify and hold harmless COMPANY, its subsidiaries, affiliates, officers, agents, employees, partners, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use or receipt of or failure to receive COMPANY’s text alerts. Termination: COMPANY reserves the right, in its sole discretion, to cancel or suspend its text alert services, in whole or in part, for any reason, with or without notice to you. Governing Law; Enforceability: Governing law and enforceability of these Text Alerts Terms and Conditions will be the same as those that apply to your services’ otherwise applicable terms and conditions. In case of a conflict or ambiguity regarding governing law in such otherwise applicable terms and conditions, these Text Alerts Terms and Conditions will be construed under the laws of the State of Virginia. If any part of these Text Alerts Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of these Text Alerts Terms and Conditions, and the remaining portions shall remain in full force and effect. Annual Notice of Terms and Conditions Incorporated Herein: You agree that for all matters not explicitly addressed herein, including general terms applicable to both email and text alerts, COMPANY ’s Annual Notice of Terms and Conditions (the "COMPANY Terms and Conditions") shall apply and are hereby incorporated herein by reference. In addition, you hereby reaffirm your agreement to the COMPANY Terms and Conditions, and your continued use and acceptance of text alerts will mean that you accept the COMPANY Terms and Conditions then in effect. These Terms, and your relationship with COMPANY under them, shall be governed by the laws of Virginia. By using the Alerts, you consent to the exclusive jurisdiction of the state and federal courts in Virginia in all disputes arising out of or relating to these Terms and the Alerts.

Text Alerts SCTC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier. Terms & Conditions Keywords Use the keywords below to perform various account related functions. HELP Text "HELP" to 866-457-5844 to receive a text with available KEYWORDS to access your account information and a link to more information. BAL Text "BAL" to 866-457-5844 at any time to receive a text with your current balance due & the date it is due. PAY Text "PAY" to 866-457-5844 at any time to receive a text with your most recent payment posted to your account and when it was posted. STOP Text "STOP" to 866-457-5844 at any time to stop receiving text alerts to your mobile phone. ACCT Text "ACCT" to 866-457-5844 at any time to receive your account number on your mobile phone. FAQs Find answers to your questions about SCTC's Text Alert capabilities. What is GOCare? Why should I use text alerts with SCTC? Will I constantly be getting messages from SCTC? Will you sell my information to others? How much will text alerts cost me? Do I have to use text alerts? Does Capitalization matter when I am texting SCTC? What if I get a new mobile number? How do I Opt-Out of or stop receiving the message alerts? Which wireless carriers support the text message service?

Ultimate Outdoor WiFi, Anywhere You Need It From patios to out in the field, enjoy strong, uninterrupted connectivity up to 2,500 feet away! Outdoor WiFi Package Our Outdoor WiFi includes one unit for basic outdoor coverage outside the home, designed for the back yard, pool, wooden shed, etc. The coverage limit is approximately 150 feet away. Outdoor WiFi Plus Our Outdoor WiFi Plus includes one unit for enhanced outdoor coverage. The Outdoor WiFi Plus is a directional line-of-site (LOS) service with a further reach, potential up to approximately 2,500 feet away. Outdoor WiFi Overview PACKAGE EQUIPMENT WIRELESS RANGE PRICE PER MONTH Outdoor WiFi 1-Omnidirectional Outdoor Mesh ~150 feet $15.00 Outdoor WiFi Plus 1-Directional Outdoor Mesh ~2,500 feet $30.00 Outdoor WiFi + Building 1x Omni, 1x Direction, 1x Indoor ~2,500 feet $40.00

SFN TV Now FAQs What is SFN TV Now? Do you need Internet to watch SFN TV Now powered by SCTC? What devices will SFN TV Now work on? Will SFN TV Now only work on SmartTVs? Will it also work on phones and tablets? Can you download SFN TV Now on streaming devices? Can you download SFN TV Now directly from a web browser? How many devices can access SFN TV Now simultaneously? How many logins can you have per account? Will I have to change my input on the TV each time I go to watch? Ex: switch from HDMI/AV to device? Can you record the same show that you are watching? How many viewers can be watching while recording other shows? Can you schedule to record a show at a future date? How many hours of recording storage? How many shows can be recorded at the same time? How many days/hours will recorded content be stored so it can be viewed before it is deleted? (Video answer coming soon!) Can you watch SFN TV Now anywhere? On any compatible device? Does SFN TV Now have a PPV option for movies and sporting events? Does SFN TV Now offer NFL Game Day and other packages? Is there a contract when subscribing to SFN TV Now? Can I cancel SFN TV Now at any time? Will channel numbers change? Back to SFN TV Now

Scott County Telephone Cooperative delivers residential and business broadband, TV, and phone services to customers in rural Southwestern Virginia and Northeast Tennessee. To inquire, please contact us at 276-452-9119. You can text us, anytime, anywhere! We're here for support and any questions you have! Send us a text at 866-457-5844 Fast internet. Reliable phone. Streaming made easy. CHECK YOUR ADDRESS Service you can count on starts here. Connect Outdoors Like Never Before! Experience seamless connectivity outside the home with our new outdoor mesh satellite system! LEARN MORE Now introducing SFN TV NOW powered by SCTC! Discover the future of TV entertainment with SFN TV NOW, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Go to SFN TV Now Business Services for businesses of any size BUSINESS PACKAGES Residential TV, Internet, and phone services to fit your household needs RESIDENTIAL PACKAGES Edit SFN TV NOW Edit CHANNEL GUIDE Edit BROADBAND Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Embrace an effortless TV viewing experience with SFN TV Now, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Call us today and find out how much you can save with SFN TV Now, powered by SCTC! 276-452-9119 SFN Channel Guides Basic Package $50.99 plus applicable taxes and fees Basic streaming package Up to 87 channels Have access to your local news channels and classic shows on MeTV, GRIT, and more! Core Package $85.99 plus applicable taxes and fees Includes channels from the Basic Package. Up to 152 channels. Includes CNN, Animal Planet, ESPN, Fox Sports, Hallmark, and more! Core+ Package $95.99 plus applicable taxes and fees Includes channels from Basic and Core Packages. Up to 180 channels. Catch your favorite shows on Boomerang, Science Channel, American Heroes, and more! Premium Package $109.99 plus applicable taxes and fees Includes channels from Basic, Core, and Core+ Packages. Up to 201 channels. Enjoy your favorite movies on Starz, Encore, and Showtime. **Not available in all areas. Pricing is subject to change without notice. Contact SCTC for details. Best suited for Fiber services.** Due to contractual agreements, certain channels may not be eligible for recording on SFN TV Now, powered by SCTC. SFN Frequently Asked Questions SFN Setup Guide Navigating SFN TV Now on a Media Player/Streaming Device SFN TV Now Compatible Device List

Mission Statement/Bylaws The mission of Scott County Telephone Cooperative is to provide quality local exchange telecommunications services at reasonable rates. Organizational Goals: Provide state-of-the-art, full-range, high-quality, uninterrupted telecommunications services. Reasonable Rates: Charge reasonable local service rates while keeping the cooperative financially viable without jeopardizing the quality of service. Competent Employees: Attract, train, and retain qualified personnel to ensure quality telecommunications services. Community Service: Be a good community citizen by assuming an active leadership role in community development. Economic Development. Promote economic development. Click here for bylaws

Capital Credits As a member of Scott County Telephone Cooperative, you’re also an owner. We are a not-for-profit entity. We don’t answer to shareholders – we answer to you, our members. When you make a payment to SCTC, a portion of that money goes toward strengthening the network that provides you service. Those funds are called capital credits, and they are used to invest in capital additions and improvements to ensure system reliability and meet the growth demand SCTC is experiencing. This reduces the need for interest-bearing loans, which helps to keep costs down. A record of your investment, or capital credit account, is established in your name when you become a member of our cooperative. Each year, any funds remaining after expenses have been paid (margins) are allocated to your capital credit account. Capital credits, which are based on the amount of applicable services you have purchased over the year, vary from member to member and year to year. The SCTC Board of Directors, after assessing the financial condition of the co-op, determines what portion, if any, of margins can be returned or distributed to members. This process helps keep the cooperative financially stable while offering members the benefit of a distribution whenever possible. When we have a good financial year, you benefit. Definitions What are capital credits? What is a capital credit allocation? What is a discounted distribution? What does SCTC do with capital credits when they are not distributed? How do I receive my distribution if I'm a former member and don't receive a bill? Estate Refunds If a member passes away, the administrator of their estate must notify the cooperative in order to claim the remaining capital credit balance at a discounted distribution rate. The administrator of the estate of a deceased Scott County Telephone account holder may receive the estate payment for a capital credit refund by doing ALL of the following: Providing a copy of the death certificate of the deceased member Submitting Scott County Telephone Cooperative’s CAPITAL CREDITS CLAIM FORM. Valid Driver’s License-OR- Original documentation designating as Court Appointed Representative of the Estate (from court) Payments to estates are made for funds up through the year of the death of the member. All deceased members’ remaining capital credits can be paid out at a discounted rate after receiving the approval of the Scott County Telephone Cooperative Board of Directors. IMPORTA NT THINGS TO KNOW Estate payments are mailed after the approval of the Scott County Telephone Cooperative Board of Directors. Capital Credits Claim Form must be notarized. No interest is earned on capital credits. If you are an active member of Scott County Telephone Cooperative, your distribution will be applied to your bill. Capital credits that are claimed early due to the death of the SCTC member are returned to the family member at a discounted rate. Unclaimed capital credits go back to the cooperative to be distributed to the active members’ accounts. Capital credits are the return of money paid for services in a previous year and are generally not taxable income for residential customers, unless the bills paid were deducted for tax purposes. Businesses may be subject to different IRS guidelines. Members should consult with a tax professional for questions related to income tax filings. SCTC does not provide legal, tax or accounting advice and this information is provided as a courtesy only. DO WE OWE YOU MONEY? Unfortunately, we can’t always find everyone who has earned a capital credit. Enter the first three letters of your last name in the search box below to search for any un-cashed – a.k.a. unclaimed-capital credit checks. If you find your name listed, please send an email to ccinquiry@sctc.org and include the name of the SCTC member. Please provide the following: Your previous service address(es) The approximate dates you were at the previous address(es) The last four of your social security number Your current mailing address A copy of your driver’s license will need to be provided prior to our mailing your check. Main office: 149 Woodland St., Gate City, VA 24251 By mail: SCTC, P.O. Box 487, Gate City, VA 24251 Email: ccinquiry@sctc.org Please make sure to include the member name with any inquiry.