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Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) - - - - - - First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Submit

Scott County Telephone Cooperative delivers residential and business broadband, TV, and phone services to customers in rural Southwestern Virginia and Northeast Tennessee. To inquire, please contact us at 276-452-9119. You can view and report issues to us online on our Network Status page! SFN TV NOW Important Update If you are a current subscriber to our SFN TV NOW streaming service offering, you may have seen a notification that you will need to download and install the new SFN TV NOW GEN 2 application by October 10, 2025. This is an expected notification whenever you open the SFN TV NOW app. The new app offers a new user interface that's easier to navigate, updated and enhanced features, and a new look! The new SFN TV NOW GEN 2 is available on Roku, Firestick/FireTV, Android/Google Play TV, AppleTV, and all other app stores. Your credentials will not change, and you will use the same SFN Username and Password you received within your "Welcome to SFN TV NOW" email upon signing up. Click the button below for more assistance on downloading the new app! Download & SignIn Gen2 Connect Outdoors Like Never Before! Experience seamless connectivity outside the home with our new outdoor mesh satellite system! LEARN MORE Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Now introducing SFN TV NOW powered by SCTC! Discover the future of TV entertainment with SFN TV NOW, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Go to SFN TV Now Business Services for businesses of any size BUSINESS PACKAGES Residential TV, Internet, and phone services to fit your household needs RESIDENTIAL PACKAGES Edit SFN TV NOW Edit CHANNEL GUIDE Edit BROADBAND Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Services Press the button below to get started! CHECK YOUR ADDRESS Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

About Us The story of Scott County Telephone Cooperative During the end of the summer of 1951, the Scott County Telephone Cooperative took shape to serve more than 420 square miles of Scott County, Virginia, and 15 square miles of Hancock County, Tennessee. The non-profit cooperative would bring telephone service to the region. The goal was to create the infrastructure needed to promote economic development and quality of life. And while the technology has changed — SCTC now relies on a fast network to provide services to homes and businesses — the mission remains the same. Today, SCTC’s Virginia service area spans Scott, Russell, Wise, Dickenson, and Lee counties. It also includes the city of Norton, Virginia. In Tennessee, the cooperative serves Claiborne, Grainger, Hancock, Hawkins, and Union counties. Services also go far beyond high-quality phone plans. Now, the cooperative offers video, fast broadband internet and an infrastructure capable of meeting tomorrow’s technology needs today. As always, the vision of the SCTC Board of Directors members is to promote economic development and to improve the lives of Southwest Virginia residents. And the board and cooperative continue to take a proactive approach to developing new services. For example, the Broadband Incentive Program, which began in 2010, allowed the cooperative to give more than 500 square miles of Scott County, Virginia, as well as portions of Russell County, Virginia, access to high-speed internet. Similarly, SCTC recently won the bid to construct the Verizon Wireless 4G network upgrade. Just as it first did nearly 70 years ago, SCTC continues to serve its members with the latest technology, superior customer support and a commitment to improving the lives of those in our region.

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SFN TV NOW Compatible Device List When signing up for SFN TV NOW through Scott County Telephone Cooperative (SCTC) or Powell Valley Electric Fiber (PVEC Fiber), you have the option of renting a Roku Streaming Stick 4K for an additional $3.00 per month lease fee. With this lease option, you are covered in the event of a faulty unit and free replacement should anything happen to the unit.*(Terms apply) Roku Streaming Devices Roku Streaming Stick 4K Roku Ultra LT Roku Streaming Stick 4K+ Roku Ultra Amazon Devices Amazon Fire TV Cube Fire TV Stick (1st Gen) Fire TV Stick 4K MAX (2nd Gen) Apple Streaming Devices Apple TV 4K Current devices that are unsupported by SFN TV NOW Devices that have been labeled as "Best Effort" by SFN TV Now are devices that the manufacturer no longer supports with Software/Firmware updates to address any issues that have been discovered. SFN TV Now, will attempt to resolve any issues discovered, however, no new builds or updates will be delivered to these devices. With the devices listed here, SFN TV NOW, may continue to work, however, you may encounter issues with audio/video coming out of sync, frequent disconnects, issues with connectivity, etc. Roku Premiere -- 3920X Roku Premiere+ -- 3921X Roku Ultra -- 4640X Roku Ultra -- 4660X Roku Ultra LT -- 4662X Roku Ultra -- 4670X Roku 3 -- 4200X Roku 2 -- 4210X Roku 3 -- 4230X Roku TV -- 5000X 4K Roku TV -- 6000X Roku Streaming Stick -- D000X Roku Express -- 3600X Roku Express+ -- 3700X Roku Streaming Stick -- 3800X Roku Streaming Stick+ -- 3810X Roku Streaming Stick+ -- 3811X Roku Streaming Stick 4K -- 3820X Roku Streaming Stick 4K+ -- 3821X Roku Express -- 3900X Roku Express+ -- 3910X Roku Express 4K -- 3940X Roku Express 4K+ -- 3941X Roku Premiere -- 4620X Roku Premiere+ -- 4630X *Exclusions apply for any intentional damage, including but not limited to misuse, abuse, or neglect of the unit. This also includes damage caused by: Unauthorized modifications or repairs Exposure to extreme heat, liquid, or moisture Physical damage resulting from drops, impacts, or crushing Use of incompatible accessories or power supplies Tampering with or altering internal components Failure to follow manufacturer's recommended usage guidelines This coverage does not extend to cosmetic damage, such as scratches or dents, that do not affect the unit's functionality.

Contracts & Agreements SCTC Collections Procedures (PDF) SCTC Digital Entertainment Contract (PDF) PVEC Fiber Equipment Agreement (PDF) Appalachian Broadband Equipment Agreement (PDF)

Medical Medical Alert monthly pricing Medical Alert Equipment may be purchased for a one-time fee of $149.99 or may be leased for a monthly charge of $4.99. Monthly monitoring charges will apply each month. Monthly monitoring charges With Telephone Service $19.99 Per Month With Streamline or Ideal Package $17.99 Per Month With Works or Supreme Package $15.99 Per Month For more information, call 276-452-9119 The LifeSentry Medical Alert System is now available through Scott County Telephone Cooperative ALERT EQUIPMENT

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