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Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) SFN TV NOW Channels 1, 10, 21, 75 down All All Under Investigation None First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit

Embrace an effortless TV viewing experience with SFN TV Now, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Call us today and find out how much you can save with SFN TV Now, powered by SCTC! 276-452-9119 SFN Channel Guides Basic Package $48.99 plus applicable taxes and fees Basic streaming package Up to 87 channels Have access to your local news channels and classic shows on MeTV, GRIT, and more! Core Package $82.99 plus applicable taxes and fees Includes channels from the Basic Package. Up to 152 channels. Includes CNN, Animal Planet, ESPN, Fox Sports, Hallmark, and more! Core+ Package $94.99 plus applicable taxes and fees Includes channels from Basic and Core Packages. Up to 180 channels. Catch your favorite shows on Boomerang, Science Channel, American Heroes, and more! Premium Package $109.99 plus applicable taxes and fees Includes channels from Basic, Core, and Core+ Packages. Up to 201 channels. Enjoy your favorite movies on Starz, Encore, and Showtime. **Not available in all areas. Pricing is subject to change without notice. Contact SCTC for details. Best suited for Fiber services.** Due to contractual agreements, certain channels may not be eligible for recording on SFN TV Now, powered by SCTC. SFN Frequently Asked Questions SFN Setup Guide Navigating SFN TV Now on a Media Player/Streaming Device SFN TV Now Compatible Device List

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Text Alerts SCTC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier. Terms & Conditions Keywords Use the keywords below to perform various account related functions. HELP Text "HELP" to 866-457-5844 to receive a text with available KEYWORDS to access your account information and a link to more information. BAL Text "BAL" to 866-457-5844 at any time to receive a text with your current balance due & the date it is due. PAY Text "PAY" to 866-457-5844 at any time to receive a text with your most recent payment posted to your account and when it was posted. STOP Text "STOP" to 866-457-5844 at any time to stop receiving text alerts to your mobile phone. ACCT Text "ACCT" to 866-457-5844 at any time to receive your account number on your mobile phone. FAQs Find answers to your questions about SCTC's Text Alert capabilities. What is GOCare? Why should I use text alerts with SCTC? Will I constantly be getting messages from SCTC? Will you sell my information to others? How much will text alerts cost me? Do I have to use text alerts? Does Capitalization matter when I am texting SCTC? What if I get a new mobile number? How do I Opt-Out of or stop receiving the message alerts? Which wireless carriers support the text message service?

Capital Credits As a member of Scott County Telephone Cooperative, you’re also an owner. We are a not-for-profit entity. We don’t answer to shareholders – we answer to you, our members. When you make a payment to SCTC, a portion of that money goes toward strengthening the network that provides you service. Those funds are called capital credits, and they are used to invest in capital additions and improvements to ensure system reliability and meet the growth demand SCTC is experiencing. This reduces the need for interest-bearing loans, which helps to keep costs down. A record of your investment, or capital credit account, is established in your name when you become a member of our cooperative. Each year, any funds remaining after expenses have been paid (margins) are allocated to your capital credit account. Capital credits, which are based on the amount of applicable services you have purchased over the year, vary from member to member and year to year. The SCTC Board of Directors, after assessing the financial condition of the co-op, determines what portion, if any, of margins can be returned or distributed to members. This process helps keep the cooperative financially stable while offering members the benefit of a distribution whenever possible. When we have a good financial year, you benefit. Definitions What are capital credits? What is a capital credit allocation? What is a discounted distribution? What does SCTC do with capital credits when they are not distributed? How do I receive my distribution if I'm a former member and don't receive a bill? Estate Refunds If a member passes away, the administrator of their estate must notify the cooperative in order to claim the remaining capital credit balance at a discounted distribution rate. The administrator of the estate of a deceased Scott County Telephone account holder may receive the estate payment for a capital credit refund by doing ALL of the following: Providing a copy of the death certificate of the deceased member Submitting Scott County Telephone Cooperative’s CAPITAL CREDITS CLAIM FORM. Valid Driver’s License-OR- Original documentation designating as Court Appointed Representative of the Estate (from court) Payments to estates are made for funds up through the year of the death of the member. All deceased members’ remaining capital credits can be paid out at a discounted rate after receiving the approval of the Scott County Telephone Cooperative Board of Directors. IMPORTA NT THINGS TO KNOW Estate payments are mailed after the approval of the Scott County Telephone Cooperative Board of Directors. Capital Credits Claim Form must be notarized. No interest is earned on capital credits. If you are an active member of Scott County Telephone Cooperative, your distribution will be applied to your bill. Capital credits that are claimed early due to the death of the SCTC member are returned to the family member at a discounted rate. Unclaimed capital credits go back to the cooperative to be distributed to the active members’ accounts. Capital credits are the return of money paid for services in a previous year and are generally not taxable income for residential customers, unless the bills paid were deducted for tax purposes. Businesses may be subject to different IRS guidelines. Members should consult with a tax professional for questions related to income tax filings. SCTC does not provide legal, tax or accounting advice and this information is provided as a courtesy only. DO WE OWE YOU MONEY? Unfortunately, we can’t always find everyone who has earned a capital credit. Enter the first three letters of your last name in the search box below to search for any un-cashed – a.k.a. unclaimed-capital credit checks. If you find your name listed, please send an email to ccinquiry@sctc.org and include the name of the SCTC member. Please provide the following: Your previous service address(es) The approximate dates you were at the previous address(es) The last four of your social security number Your current mailing address A copy of your driver’s license will need to be provided prior to our mailing your check. Main office: 149 Woodland St., Gate City, VA 24251 By mail: SCTC, P.O. Box 487, Gate City, VA 24251 Email: ccinquiry@sctc.org Please make sure to include the member name with any inquiry.

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Business Services Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Give your business the speed it needs. We've got you covered. Watch your favorite shows with SFN TV Now or TVEverywhere! TVEverywhere SCTC Fiber SFN Pricing & Channel Guide.pdf

The TriCities SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Tri-Cities (NETN/SWVA) area. Tri-Cities Area Channel Guide for SFN TV Now Click the button below to download. SFN SCTC Guide.pdf Back to SFN TV Now

Remote Control Programming Need assistance with programming your remote? Please choose from one of the three remotes below to see tips and their respective manuals! Amino/Entone Remote Pulse ADB Remote ADB PVR (Potenza) Remote If you need assistance with programming your remote, please feel free to contact our technical support! We are available 24/7/365! We can be reached by calling 276-452-9117 .

SFN TV Now FAQs What is SFN TV Now? Do you need Internet to watch SFN TV Now powered by SCTC? What devices will SFN TV Now work on? Will SFN TV Now only work on SmartTVs? Will it also work on phones and tablets? Can you download SFN TV Now on streaming devices? Can you download SFN TV Now directly from a web browser? How many devices can access SFN TV Now simultaneously? How many logins can you have per account? Will I have to change my input on the TV each time I go to watch? Ex: switch from HDMI/AV to device? Can you record the same show that you are watching? How many viewers can be watching while recording other shows? Can you schedule to record a show at a future date? How many hours of recording storage? How many shows can be recorded at the same time? How many days/hours will recorded content be stored so it can be viewed before it is deleted? (Video answer coming soon!) Can you watch SFN TV Now anywhere? On any compatible device? Does SFN TV Now have a PPV option for movies and sporting events? Does SFN TV Now offer NFL Game Day and other packages? Is there a contract when subscribing to SFN TV Now? Can I cancel SFN TV Now at any time? Will channel numbers change? Back to SFN TV Now

The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. Cooperative The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. 1. Open & Voluntary Membership Cooperatives are voluntary organizations open to all who are willing to accept the responsibilities of membership, without regard to gender, social, racial, political, or religious affiliation. 2. Democratic Member Control Cooperatives are democratic organizations controlled by their members who actively participate in setting policies and making decisions. Elected representatives are accountable to the membership. 3. Members' Economic Participation Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. Members allocate surpluses for developing the cooperative. 4. Autonomy & Independence Cooperatives are autonomous, self-help organizations. If they enter into agreements, they do so on terms that ensure that they maintain cooperative autonomy. 5. Education, Training, & Information Cooperatives provide education and training for their elected representatives, managers, and employees so they can contribute effectively to the development of the cooperative. 6. Cooperation Among Cooperatives Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional, and international structures. 7. Concern for Community While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members. Capital Credit CAPITAL CREDIT Unclaimed Capital Credit Lookup CAPITAL CREDIT Unclaimed Member Refunds Lookup CAPITAL CREDIT