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Board of Directors Toby Hilton President Serving the area of: Rye Cove/Stanley Town Jimmy McConnell Vice President Serving the area of: Nickelsville Brad Bowen Secretary Serving the area of: Duffield/Pattonsville William Johnson Treasurer Serving the area of: Fort Blackmore Roy Egan Director Serving the area of: Clinchport Keith Davidson Director Serving the area of: Midway/Williams Mill Billy Maness Director Serving the area of: Fairview Luke Osborne Director Serving the area of: Dungannon Chris Presley Director Serving the area of: Daniel Boone/Manville Adam White Director Serving the area of: Big Moccasin Matthew Hill Chief Executive Officer SCTC CEO

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Potenza ADB-DVR Remote

Unclaimed Capital Credits Lookup

Services Press the button below to get started! CHECK YOUR ADDRESS Watch your favorite shows with SFN TV Now or TVEverywhere! TVEverywhere SFN TV Now

The Knoxville SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Knoxville, TN area. Knoxville Area Channel Guide for SFN TV Now Click the button below to download. PVEC Fiber SFN Channel Guide.pdf Back to SFN TV Now

Ultimate Outdoor WiFi, Anywhere You Need It From patios to out in the field, enjoy strong, uninterrupted connectivity up to 2,500 feet away! Outdoor WiFi Package Our Outdoor WiFi includes one unit for basic outdoor coverage outside the home, designed for the back yard, pool, wooden shed, etc. The coverage limit is approximately 150 feet away. Outdoor WiFi Plus Our Outdoor WiFi Plus includes one unit for enhanced outdoor coverage. The Outdoor WiFi Plus is a directional line-of-site (LOS) service with a further reach, potential up to approximately 2,500 feet away. Outdoor WiFi Overview PACKAGE WIRELESS RANGE EQUIPMENT Outdoor WiFi 1-Omnidirectional Outdoor Mesh ~150 feet Outdoor WiFi Plus 1-Directional Outdoor Mesh ~2,500 feet

Embrace an effortless TV viewing experience with SFN TV Now, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Call us today and find out how much you can save with SFN TV Now, powered by SCTC! 276-452-9119 SFN Channel Guides Basic Package $48.99 plus applicable taxes and fees Basic streaming package Up to 87 channels Have access to your local news channels and classic shows on MeTV, GRIT, and more! Core Package $82.99 plus applicable taxes and fees Includes channels from the Basic Package. Up to 152 channels. Includes CNN, Animal Planet, ESPN, Fox Sports, Hallmark, and more! Core+ Package $94.99 plus applicable taxes and fees Includes channels from Basic and Core Packages. Up to 180 channels. Catch your favorite shows on Boomerang, Science Channel, American Heroes, and more! Premium Package $109.99 plus applicable taxes and fees Includes channels from Basic, Core, and Core+ Packages. Up to 201 channels. Enjoy your favorite movies on Starz, Encore, and Showtime. **Not available in all areas. Pricing is subject to change without notice. Contact SCTC for details. Best suited for Fiber services.** Due to contractual agreements, certain channels may not be eligible for recording on SFN TV Now, powered by SCTC. SFN Frequently Asked Questions SFN Setup Guide Navigating SFN TV Now on a Media Player/Streaming Device SFN TV Now Compatible Device List

Contact Us Business Office Hours: Monday - Friday, 8:00am to 5:00pm Technical Support is open 24/7! Mailing Address: PO Box 487, Gate City, VA, 24251 Shipping Address: 149 Woodland St., Gate City, VA, 24251 View Shipping Address on Google Maps For Billing Questions: 276.452.9119 (brep@sctc.org ) For Repair/Technical Service: 276.452.9117 (support@sctc.org ) Miss Utility: 1.800.552.7001 All Other Inquiries: 276.452.9119 (sctc@sctc.org ) Please note: if you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue.

Text Alerts SCTC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier. Terms & Conditions Keywords Use the keywords below to perform various account related functions. HELP Text "HELP" to 866-457-5844 to receive a text with available KEYWORDS to access your account information and a link to more information. BAL Text "BAL" to 866-457-5844 at any time to receive a text with your current balance due & the date it is due. PAY Text "PAY" to 866-457-5844 at any time to receive a text with your most recent payment posted to your account and when it was posted. STOP Text "STOP" to 866-457-5844 at any time to stop receiving text alerts to your mobile phone. ACCT Text "ACCT" to 866-457-5844 at any time to receive your account number on your mobile phone. FAQs Find answers to your questions about SCTC's Text Alert capabilities. What is GOCare? Why should I use text alerts with SCTC? Will I constantly be getting messages from SCTC? Will you sell my information to others? How much will text alerts cost me? Do I have to use text alerts? Does Capitalization matter when I am texting SCTC? What if I get a new mobile number? How do I Opt-Out of or stop receiving the message alerts? Which wireless carriers support the text message service?

Capital Credits As a member of Scott County Telephone Cooperative, you’re also an owner. We are a not-for-profit entity. We don’t answer to shareholders – we answer to you, our members. When you make a payment to SCTC, a portion of that money goes toward strengthening the network that provides you service. Those funds are called capital credits, and they are used to invest in capital additions and improvements to ensure system reliability and meet the growth demand SCTC is experiencing. This reduces the need for interest-bearing loans, which helps to keep costs down. A record of your investment, or capital credit account, is established in your name when you become a member of our cooperative. Each year, any funds remaining after expenses have been paid (margins) are allocated to your capital credit account. Capital credits, which are based on the amount of applicable services you have purchased over the year, vary from member to member and year to year. The SCTC Board of Directors, after assessing the financial condition of the co-op, determines what portion, if any, of margins can be returned or distributed to members. This process helps keep the cooperative financially stable while offering members the benefit of a distribution whenever possible. When we have a good financial year, you benefit. Definitions What are capital credits? What is a capital credit allocation? What is a discounted distribution? What does SCTC do with capital credits when they are not distributed? How do I receive my distribution if I'm a former member and don't receive a bill? Estate Refunds If a member passes away, the administrator of their estate must notify the cooperative in order to claim the remaining capital credit balance at a discounted distribution rate. The administrator of the estate of a deceased Scott County Telephone account holder may receive the estate payment for a capital credit refund by doing ALL of the following: Providing a copy of the death certificate of the deceased member Submitting Scott County Telephone Cooperative’s CAPITAL CREDITS CLAIM FORM. Valid Driver’s License-OR- Original documentation designating as Court Appointed Representative of the Estate (from court) Payments to estates are made for funds up through the year of the death of the member. All deceased members’ remaining capital credits can be paid out at a discounted rate after receiving the approval of the Scott County Telephone Cooperative Board of Directors. IMPORTA NT THINGS TO KNOW Estate payments are mailed after the approval of the Scott County Telephone Cooperative Board of Directors. Capital Credits Claim Form must be notarized. No interest is earned on capital credits. If you are an active member of Scott County Telephone Cooperative, your distribution will be applied to your bill. Capital credits that are claimed early due to the death of the SCTC member are returned to the family member at a discounted rate. Unclaimed capital credits go back to the cooperative to be distributed to the active members’ accounts. Capital credits are the return of money paid for services in a previous year and are generally not taxable income for residential customers, unless the bills paid were deducted for tax purposes. Businesses may be subject to different IRS guidelines. Members should consult with a tax professional for questions related to income tax filings. SCTC does not provide legal, tax or accounting advice and this information is provided as a courtesy only. DO WE OWE YOU MONEY? Unfortunately, we can’t always find everyone who has earned a capital credit. Enter the first three letters of your last name in the search box below to search for any un-cashed – a.k.a. unclaimed-capital credit checks. If you find your name listed, please send an email to ccinquiry@sctc.org and include the name of the SCTC member. Please provide the following: Your previous service address(es) The approximate dates you were at the previous address(es) The last four of your social security number Your current mailing address A copy of your driver’s license will need to be provided prior to our mailing your check. Main office: 149 Woodland St., Gate City, VA 24251 By mail: SCTC, P.O. Box 487, Gate City, VA 24251 Email: ccinquiry@sctc.org Please make sure to include the member name with any inquiry.