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Navigating SFN TV Now on a Media Player Main Menu When you first open SFN TV Now, you should see the following options: Full Screen Guide Channels Airing Now Recordings Restart TV Search Settings Exit The Channels List, Guide, Recordings, and Favorites options will be used for easier navigation with your SFN TV Now. Guide The Guide shows a listing of channels and the time they are playing. With SFN TV Now Gen 2, you can look ahead, and you can go back and Replay programs that were airing within the past 24 hours. When going to a program at a future time in the Guide, you will be given options to: View the Channel, which will take you to the channel now. Record Autotune at that time to the channel Add that channel to your favorites. When going to a program at a past time in the Guide, you’ll be given the same options, except for Autotune. You can still Play and Record the channel; however, it must be performed within the last 24-hours. Restart TV Much like going to a program in the past from the Guide, the Restart TV option from the Main Menu shows all programs under their respective channel from the past 24 hours in which you can Play and Record Program Options while in Full Screen 123 Displayes a numeric keypad you can enter the CH REC Opens recording options Restart Circle Restarts the program from the beginning CH with two arrows Tunes to the previous channel you were on EPG CC Episode Program Guide (TV Guide) Closed Captions 4-dots (last icon) DEBUG DATA - WILL NOT BE USED How to Record You can Record from the Guide or from the program you are watching now by hitting the OK button, then highlighting and going to Record. You can record one episode or series. NOTE: RECORDINGS ARE AUTO-DELETED IN 7 DAYS. Favorites From the Main Menu, scroll down and select Settings, followed by Favorites to create a Favorites List. Once you hit OK on Create Favorite List, you will need to press OK again to enter a name for your Favorite List. After you have entered a name, you simply will just scroll down the channels, press OK to add a heart next to your favorite channels, then, press the right arrow key and OK to finish. After you’ve added your channels, to see your Favorites list, we’ll press OK, then press the back button to go back to the Main Menu and go either to the Guide or Channel List. Once you are in the Guide or Channel List, press and hold the back button for 2 seconds, then release. You will then see your Favorites List at the top, simply highlight it and press OK to see your Channels. From here, you can Remove channels from your Favorites List, by pressing OK on one of the programs within the Favorites. To add channels to your Favorites from All Channels, you will follow the same procedure by pressing and holding the OK button on the episode/program for 2 seconds then releasing, followed by Add to Favorites. Get to know your remote! Back to SFN TV Now

Pay Bill Important Update to One-Time Payment Process Effective July 14, 2025 , at 5:00 PM EST , one-time payments will no longer require your Account Number and ZIP Code. Instead, you will need to enter your Account Number and the Security Code found on your billing statement. Note: This change does not affect users with a registered online account or those enrolled in autopay. The Security Code will be located on the bottom right corner on the first page of your monthly bill. Please see examples below. If Security Code is not labeled, it will be the number located under the Due Date. SCTC | PVEC Fiber offers several options for paying your bill! Pay Online You can pay online anytime through our online payment portal with a credit card or checking account. Debit or credit card payments accepted for balances/transactions under $500.00. When signing up for the first time to use the payment portal, you will need the Account Number from your bill. Account Numbers beginning with 0474 . PVEC FIBER PAYMENT PORTAL Pay by Phone for PVEC Fiber Bill If your Account Number begins with 0474, you can call 1-833-735-2242 . Pay your bill any time by using PVEC Fiber's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2242 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone! ** Automatic Payments/Deductions There are two ways to setup automatic monthly payments: Call our business office at 276-452-9119 or 877-511-0808 . Sign up through our online payment portal. You can make automatic payments with a credit card or checking account. When setting up automatic checking/ACH payments, you must submit a signed voided check. Pay by Mail Send your payment to: Scott County Telephone Cooperative PO Box 487, Gate City, VA, 24251 Pay at our Office Stop by and pay your bill at our office: 149 Woodland St., Gate City, VA, 24251 Payments can also be made at any Powell Valley Electric Cooperative Office! New Tazewell Office 420 Straight Creek Road New Tazewell, TN 37825 Sneedville Office 340 Jail Street Sneedville, TN, 37869 Jonesville Office 331 Church Street Jonesville, VA 24263

SFN TV NOW Compatible Device List When signing up for SFN TV NOW through Scott County Telephone Cooperative (SCTC) or Powell Valley Electric Fiber (PVEC Fiber), you have the option of renting a Roku Streaming Stick 4K for an additional $3.00 per month lease fee. With this lease option, you are covered in the event of a faulty unit and free replacement should anything happen to the unit.*(Terms apply) Roku Streaming Devices Roku Streaming Stick 4K Roku Ultra LT Roku Streaming Stick 4K+ Roku Ultra Amazon Devices Amazon Fire TV Cube Fire TV Stick (1st Gen) Fire TV Stick 4K MAX (2nd Gen) Apple Streaming Devices Apple TV 4K Current devices that are unsupported by SFN TV NOW Devices that have been labeled as "Best Effort" by SFN TV Now are devices that the manufacturer no longer supports with Software/Firmware updates to address any issues that have been discovered. SFN TV Now, will attempt to resolve any issues discovered, however, no new builds or updates will be delivered to these devices. With the devices listed here, SFN TV NOW, may continue to work, however, you may encounter issues with audio/video coming out of sync, frequent disconnects, issues with connectivity, etc. Roku Premiere -- 3920X Roku Premiere+ -- 3921X Roku Ultra -- 4640X Roku Ultra -- 4660X Roku Ultra LT -- 4662X Roku Ultra -- 4670X Roku 3 -- 4200X Roku 2 -- 4210X Roku 3 -- 4230X Roku TV -- 5000X 4K Roku TV -- 6000X Roku Streaming Stick -- D000X Roku Express -- 3600X Roku Express+ -- 3700X Roku Streaming Stick -- 3800X Roku Streaming Stick+ -- 3810X Roku Streaming Stick+ -- 3811X Roku Streaming Stick 4K -- 3820X Roku Streaming Stick 4K+ -- 3821X Roku Express -- 3900X Roku Express+ -- 3910X Roku Express 4K -- 3940X Roku Express 4K+ -- 3941X Roku Premiere -- 4620X Roku Premiere+ -- 4630X *Exclusions apply for any intentional damage, including but not limited to misuse, abuse, or neglect of the unit. This also includes damage caused by: Unauthorized modifications or repairs Exposure to extreme heat, liquid, or moisture Physical damage resulting from drops, impacts, or crushing Use of incompatible accessories or power supplies Tampering with or altering internal components Failure to follow manufacturer's recommended usage guidelines This coverage does not extend to cosmetic damage, such as scratches or dents, that do not affect the unit's functionality.

SFN TV Now Workshop Dive into the future of streaming at our SFN TV NOW Workshop! In an intimate, hands‑on session limited to just 30 - 35 attendees, you’ll: Experience SFN TV NOW live - see our interface, channels, and on‑demand features in real time Discover why SFN TV NOW is the smartest alternative to cable, with customizable lineups and no hidden fees Get step‑by‑step guidance on installation and troubleshooting from our expert team Enjoy complimentary food and drinks while you mingle and ask all the questions you’ve got Whether you’re a streaming novice or a cord‑cutter pro, this workshop is your backstage pass to everything SFN TV NOW has to offer. Scroll down to reserve your seat - spaces are limited! To begin registration for the workshop, simply click the plus button to increase the number of tickets (guests) who will be attending. NOTE: There is a maximum of 3 per attendee.

Contracts & Agreements SCTC Collections Procedures (PDF) SCTC Digital Entertainment Contract (PDF) PVEC Fiber Equipment Agreement (PDF) Appalachian Broadband Equipment Agreement (PDF)

PVEC Fiber Residential Broadband Consumer Labels

The Knoxville SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Knoxville, TN area. Knoxville Area Channel Guide for SFN TV Now Back to SFN TV Now

Interconnection Policy It is the policy of the Scott County Telephone Cooperative (SCTC), the incumbent local exchange carrier for rural Scott County, Virginia, in accordance with the stipulations of The Telecommunications Act of 1996 to provide connectivity with full and fair access to its network. The specific terms and conditions of the provided access will be determined by and set forth in a formal interconnection agreement negotiated between the Cooperative and each prospective applicant. This interconnection agreement will state the purpose of the desired access and outline the facilities, policies and standards necessary to enact the desired connection as well as list the costs, billing schedules and technical support terms necessary to facilitate the desired connection. The interconnection agreement should outline and dictate the terms required for physical access to either the public switch telephone network and facilities or the data transit network or both, if necessary. These terms should include but not necessarily be limited to such items as equipment compatibility and physical connectivity, routing policies, acceptable use policies, technical standards, dispute resolution, response times, escalation procedures and coordination of network operations. Also detailed in the agreement will be the compensation and payment schedules for all provided services and any mutual compensation agreed upon for any exchanged information. In summary, due to the widely varied needs of prospective providers seeking access to the Scott County Telephone Cooperative network as well as the rapidly changing state of equipment and technology, all specific information relating to a request for interconnection or access to the network will be agreed upon and dictated by the terms and conditions of a specific Interconnection Agreement negotiated by the two parties involved in order to facilitate the unique access needs of each provider seeking access. Network Management Practices/Speedtest

Broadband Broadband access brings the world to your finger tips! Stay in touch with loved ones, watch movies, learn new skills, and more with the power of broadband in your home. **Service and speed availability may differ according to service address.** RESIDENTIAL 3M/768K *COPPER LOCATIONS ONLY $39.95 5M/1M *COPPER LOCATIONS ONLY $49.95 100M/100M *FIBER LOCATIONS ONLY $59.95 500M/500M *FIBER LOCATIONS ONLY $79.95 700M/700M *FIBER LOCATIONS ONLY $89.95 1G/1G *FIBER LOCATIONS ONLY $99.95 BUSINESS 5M/1M $59.95 10M/2M $79.95 25M/5M $99.95 50M/5M $149.95 100M/5M $199.95 *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $10.00 per month. *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $5.00 per month.

Contact Us Business Office Hours: Monday - Friday, 8:00am to 5:00pm Technical Support is open 24/7! Mailing Address: PO Box 487, Gate City, VA, 24251 Shipping Address: 149 Woodland St., Gate City, VA, 24251 View Shipping Address on Google Maps For Billing Questions: 276.452.9119 (brep@sctc.org ) For Repair/Technical Service: 276.452.9117 (support@sctc.org ) Miss Utility: 1.800.552.7001 All Other Inquiries: 276.452.9119 (sctc@sctc.org ) Please note: if you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue. First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit