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Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) - - - - - - First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Submit

Scott County Telephone Cooperative delivers residential and business broadband, TV, and phone services to customers in rural Southwestern Virginia and Northeast Tennessee. To inquire, please contact us at 276-452-9119. You can view and report issues to us online on our Network Status page! SFN TV NOW Important Update If you are a current subscriber to our SFN TV NOW streaming service offering, you may have seen a notification that you will need to download and install the new SFN TV NOW GEN 2 application by October 10, 2025. This is an expected notification whenever you open the SFN TV NOW app. The new app offers a new user interface that's easier to navigate, updated and enhanced features, and a new look! The new SFN TV NOW GEN 2 is available on Roku, Firestick/FireTV, Android/Google Play TV, AppleTV, and all other app stores. Your credentials will not change, and you will use the same SFN Username and Password you received within your "Welcome to SFN TV NOW" email upon signing up. Click the button below for more assistance on downloading the new app! Download & SignIn Gen2 Connect Outdoors Like Never Before! Experience seamless connectivity outside the home with our new outdoor mesh satellite system! LEARN MORE Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Now introducing SFN TV NOW powered by SCTC! Discover the future of TV entertainment with SFN TV NOW, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Go to SFN TV Now Business Services for businesses of any size BUSINESS PACKAGES Residential TV, Internet, and phone services to fit your household needs RESIDENTIAL PACKAGES Edit SFN TV NOW Edit CHANNEL GUIDE Edit BROADBAND Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Services Press the button below to get started! CHECK YOUR ADDRESS Watch your favorite shows with SFN TV Now! SFN TV NOW SFN TV NOW Channel Guides

Mission Statement/Bylaws The mission of Scott County Telephone Cooperative is to provide quality local exchange telecommunications services at reasonable rates. Organizational Goals: Provide state-of-the-art, full-range, high-quality, uninterrupted telecommunications services. Reasonable Rates: Charge reasonable local service rates while keeping the cooperative financially viable without jeopardizing the quality of service. Competent Employees: Attract, train, and retain qualified personnel to ensure quality telecommunications services. Community Service: Be a good community citizen by assuming an active leadership role in community development. Economic Development. Promote economic development. Click here for bylaws

SFN TV NOW Compatible Device List When signing up for SFN TV NOW through Scott County Telephone Cooperative (SCTC) or Powell Valley Electric Fiber (PVEC Fiber), you have the option of renting a Roku Streaming Stick 4K for an additional $3.00 per month lease fee. With this lease option, you are covered in the event of a faulty unit and free replacement should anything happen to the unit.*(Terms apply) Roku Streaming Devices Roku Streaming Stick 4K Roku Ultra LT Roku Streaming Stick 4K+ Roku Ultra Amazon Devices Amazon Fire TV Cube Fire TV Stick (1st Gen) Fire TV Stick 4K MAX (2nd Gen) Apple Streaming Devices Apple TV 4K Current devices that are unsupported by SFN TV NOW Devices that have been labeled as "Best Effort" by SFN TV Now are devices that the manufacturer no longer supports with Software/Firmware updates to address any issues that have been discovered. SFN TV Now, will attempt to resolve any issues discovered, however, no new builds or updates will be delivered to these devices. With the devices listed here, SFN TV NOW, may continue to work, however, you may encounter issues with audio/video coming out of sync, frequent disconnects, issues with connectivity, etc. Roku Premiere -- 3920X Roku Premiere+ -- 3921X Roku Ultra -- 4640X Roku Ultra -- 4660X Roku Ultra LT -- 4662X Roku Ultra -- 4670X Roku 3 -- 4200X Roku 2 -- 4210X Roku 3 -- 4230X Roku TV -- 5000X 4K Roku TV -- 6000X Roku Streaming Stick -- D000X Roku Express -- 3600X Roku Express+ -- 3700X Roku Streaming Stick -- 3800X Roku Streaming Stick+ -- 3810X Roku Streaming Stick+ -- 3811X Roku Streaming Stick 4K -- 3820X Roku Streaming Stick 4K+ -- 3821X Roku Express -- 3900X Roku Express+ -- 3910X Roku Express 4K -- 3940X Roku Express 4K+ -- 3941X Roku Premiere -- 4620X Roku Premiere+ -- 4630X *Exclusions apply for any intentional damage, including but not limited to misuse, abuse, or neglect of the unit. This also includes damage caused by: Unauthorized modifications or repairs Exposure to extreme heat, liquid, or moisture Physical damage resulting from drops, impacts, or crushing Use of incompatible accessories or power supplies Tampering with or altering internal components Failure to follow manufacturer's recommended usage guidelines This coverage does not extend to cosmetic damage, such as scratches or dents, that do not affect the unit's functionality.

Contracts & Agreements SCTC Collections Procedures (PDF) SCTC Digital Entertainment Contract (PDF) PVEC Fiber Equipment Agreement (PDF) Appalachian Broadband Equipment Agreement (PDF)

Medical Medical Alert monthly pricing Medical Alert Equipment may be purchased for a one-time fee of $149.99 or may be leased for a monthly charge of $4.99. Monthly monitoring charges will apply each month. Monthly monitoring charges With Telephone Service $19.99 Per Month With Streamline or Ideal Package $17.99 Per Month With Works or Supreme Package $15.99 Per Month For more information, call 276-452-9119 The LifeSentry Medical Alert System is now available through Scott County Telephone Cooperative ALERT EQUIPMENT

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Navigating SFN TV Now on a Media Player Main Menu When you first open SFN TV Now, you should see the following options: Full Screen Guide Channels Airing Now Recordings Restart TV Search Settings Exit The Channels List, Guide, Recordings, and Favorites options will be used for easier navigation with your SFN TV Now. Guide The Guide shows a listing of channels and the time they are playing. With SFN TV Now Gen 2, you can look ahead, and you can go back and Replay programs that were airing within the past 24 hours. When going to a program at a future time in the Guide, you will be given options to: View the Channel, which will take you to the channel now. Record Autotune at that time to the channel Add that channel to your favorites. When going to a program at a past time in the Guide, you’ll be given the same options, except for Autotune. You can still Play and Record the channel; however, it must be performed within the last 24-hours. Restart TV Much like going to a program in the past from the Guide, the Restart TV option from the Main Menu shows all programs under their respective channel from the past 24 hours in which you can Play and Record Program Options while in Full Screen 123 Displayes a numeric keypad you can enter the CH REC Opens recording options Restart Circle Restarts the program from the beginning CH with two arrows Tunes to the previous channel you were on EPG CC Episode Program Guide (TV Guide) Closed Captions 4-dots (last icon) DEBUG DATA - WILL NOT BE USED How to Record You can Record from the Guide or from the program you are watching now by hitting the OK button, then highlighting and going to Record. You can record one episode or series. NOTE: RECORDINGS ARE AUTO-DELETED IN 7 DAYS. Favorites From the Main Menu, scroll down and select Settings, followed by Favorites to create a Favorites List. Once you hit OK on Create Favorite List, you will need to press OK again to enter a name for your Favorite List. After you have entered a name, you simply will just scroll down the channels, press OK to add a heart next to your favorite channels, then, press the right arrow key and OK to finish. After you’ve added your channels, to see your Favorites list, we’ll press OK, then press the back button to go back to the Main Menu and go either to the Guide or Channel List. Once you are in the Guide or Channel List, press and hold the back button for 2 seconds, then release. You will then see your Favorites List at the top, simply highlight it and press OK to see your Channels. From here, you can Remove channels from your Favorites List, by pressing OK on one of the programs within the Favorites. To add channels to your Favorites from All Channels, you will follow the same procedure by pressing and holding the OK button on the episode/program for 2 seconds then releasing, followed by Add to Favorites. Get to know your remote! Back to SFN TV Now

Broadband Broadband access brings the world to your finger tips! Stay in touch with loved ones, watch movies, learn new skills, and more with the power of broadband in your home. **Service and speed availability may differ according to service address.** RESIDENTIAL 3M/768K *COPPER LOCATIONS ONLY $39.95 5M/1M *COPPER LOCATIONS ONLY $49.95 100M/100M *FIBER LOCATIONS ONLY $59.95 500M/500M *FIBER LOCATIONS ONLY $79.95 700M/700M *FIBER LOCATIONS ONLY $89.95 1G/1G *FIBER LOCATIONS ONLY $99.95 BUSINESS 5M/1M $59.95 10M/2M $79.95 25M/5M $99.95 50M/5M $149.95 100M/5M $199.95 *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $10.00 per month. *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $5.00 per month.