Pay Bill Important Update to One-Time Payment Process To enhance security and remain compliant with industry standards, we have partnered with our payment processor to update the way one-time payments are processed. These changes apply to: Over-the-phone payments (including the automated phone system) Payments made with a Customer Service Representative In-person payments Online one-time payments Effective July 14, 2025 , at 5:00 PM EST , one-time payments will no longer require your Account Number and ZIP Code. Instead, you will need to enter your Account Number and the Security Code found on your billing statement. Note: This change does not affect users with a registered online account or those enrolled in autopay. The Security Code will be located on the bottom right corner on the first page of your monthly bill. Please see examples below. If Security Code is not labeled, it will be the number located under the Due Date. SCTC offers several options for paying your bill! Pay Online You can pay online anytime through our online payment portal with a credit card or checking account. Debit or credit card payments accepted for balances/transactions under $500.00. When signing up for the first time to use the payment portal, you will need the Account Number from your bill. Account Numbers beginning with 0464 . SCTC PAYMENT PORTAL Account Numbers beginning with 0474 . PVEC FIBER PAYMENT PORTAL Pay by Phone for SCTC Bill If your Account Number begins with 0464, you can call 1-833-735-2241 . Pay your bill any time by using SCTC's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2241 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone!** Pay by Phone for PVEC Fiber Bill If your Account Number begins with 0474, you can call 1-833-735-2242 . Pay your bill any time by using PVEC Fiber's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2242 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone! ** Automatic Payments/Deductions There are two ways to setup automatic monthly payments: Call our business office at 276-452-9119 or 877-511-0808 . Sign up through our online payment portal. You can make automatic payments with a credit card or checking account. When setting up automatic checking/ACH payments, you must submit a signed voided check. Pay by Mail Send your payment to: Scott County Telephone Cooperative PO Box 487, Gate City, VA, 24251 Pay at our Office Stop by and pay your bill at our office: 149 Woodland St., Gate City, VA, 24251 Payment may also be made after hours in the depository at the SCTC Business office beside the drive-up window.

The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. Cooperative The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. 1. Open & Voluntary Membership Cooperatives are voluntary organizations open to all who are willing to accept the responsibilities of membership, without regard to gender, social, racial, political, or religious affiliation. 2. Democratic Member Control Cooperatives are democratic organizations controlled by their members who actively participate in setting policies and making decisions. Elected representatives are accountable to the membership. 3. Members' Economic Participation Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. Members allocate surpluses for developing the cooperative. 4. Autonomy & Independence Cooperatives are autonomous, self-help organizations. If they enter into agreements, they do so on terms that ensure that they maintain cooperative autonomy. 5. Education, Training, & Information Cooperatives provide education and training for their elected representatives, managers, and employees so they can contribute effectively to the development of the cooperative. 6. Cooperation Among Cooperatives Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional, and international structures. 7. Concern for Community While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members. Capital Credit CAPITAL CREDIT Unclaimed Capital Credit Lookup CAPITAL CREDIT Unclaimed Member Refunds Lookup CAPITAL CREDIT

About Us The story of Scott County Telephone Cooperative During the end of the summer of 1951, the Scott County Telephone Cooperative took shape to serve more than 420 square miles of Scott County, Virginia, and 15 square miles of Hancock County, Tennessee. The non-profit cooperative would bring telephone service to the region. The goal was to create the infrastructure needed to promote economic development and quality of life. And while the technology has changed — SCTC now relies on a fast network to provide services to homes and businesses — the mission remains the same. Today, SCTC’s Virginia service area spans Scott, Russell, Wise, Dickenson, and Lee counties. It also includes the city of Norton, Virginia. In Tennessee, the cooperative serves Claiborne, Grainger, Hancock, Hawkins, and Union counties. Services also go far beyond high-quality phone plans. Now, the cooperative offers video, fast broadband internet and an infrastructure capable of meeting tomorrow’s technology needs today. As always, the vision of the SCTC Board of Directors members is to promote economic development and to improve the lives of Southwest Virginia residents. And the board and cooperative continue to take a proactive approach to developing new services. For example, the Broadband Incentive Program, which began in 2010, allowed the cooperative to give more than 500 square miles of Scott County, Virginia, as well as portions of Russell County, Virginia, access to high-speed internet. Similarly, SCTC recently won the bid to construct the Verizon Wireless 4G network upgrade. Just as it first did nearly 70 years ago, SCTC continues to serve its members with the latest technology, superior customer support and a commitment to improving the lives of those in our region.

Text Alerts SCTC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier. Terms & Conditions Keywords Use the keywords below to perform various account related functions. HELP Text "HELP" to 866-457-5844 to receive a text with available KEYWORDS to access your account information and a link to more information. BAL Text "BAL" to 866-457-5844 at any time to receive a text with your current balance due & the date it is due. PAY Text "PAY" to 866-457-5844 at any time to receive a text with your most recent payment posted to your account and when it was posted. STOP Text "STOP" to 866-457-5844 at any time to stop receiving text alerts to your mobile phone. ACCT Text "ACCT" to 866-457-5844 at any time to receive your account number on your mobile phone. FAQs Find answers to your questions about SCTC's Text Alert capabilities. What is GOCare? Why should I use text alerts with SCTC? Will I constantly be getting messages from SCTC? Will you sell my information to others? How much will text alerts cost me? Do I have to use text alerts? Does Capitalization matter when I am texting SCTC? What if I get a new mobile number? How do I Opt-Out of or stop receiving the message alerts? Which wireless carriers support the text message service?

Broadband Broadband access brings the world to your finger tips! Stay in touch with loved ones, watch movies, learn new skills, and more with the power of broadband in your home. **Service and speed availability may differ according to service address.** RESIDENTIAL 3M/768K *COPPER LOCATIONS ONLY $39.95 5M/1M *COPPER LOCATIONS ONLY $49.95 100M/100M *FIBER LOCATIONS ONLY $59.95 500M/500M *FIBER LOCATIONS ONLY $79.95 700M/700M *FIBER LOCATIONS ONLY $89.95 1G/1G *FIBER LOCATIONS ONLY $99.95 BUSINESS 5M/1M $59.95 10M/2M $79.95 25M/5M $99.95 50M/5M $149.95 100M/5M $199.95 *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $10.00 per month. *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $5.00 per month.

The TriCities SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Tri-Cities (NETN/SWVA) area. Tri-Cities Area Channel Guide for SFN TV Now Back to SFN TV Now

The Knoxville SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Knoxville, TN area. Knoxville Area Channel Guide for SFN TV Now Back to SFN TV Now

Privacy Policy

Support We have now created a new page on our site dedicated to known and new issues that may arise on our network! Click here to view our Network Status page. Repair & Technical Support Hours: Technical Support is now open 24/7/365 ! Telephone: 276-452-9117 or Toll-Free: 800-833-9823 **Please note: If you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue.** Send us a message! First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Preferred Contact Method(Required) Phone Email Other Submit

General SFN Set up SFN TV Now is the newest way to watch TV from SCTC! For best experience, SFN TV Now requires you to have SCTC or PVEC fiber internet access. If you do not have Internet service, SCTC may have an option for you! Please call our Customer Service at 276-452-9117! Once you have signed up for SFN TV Now - powered by SCTC, you will receive a login to your email in order to login to your SFN TV Now programming. I have my SFN TV Now Login. Now what? Congratulations! You have received your SFN TV Now login from SCTC. What now? You can watch SFN TV Now programming on your Smart TV, mobile device, or streaming device. Once the app is downloaded from the Android or Apple App Store, you will be user to use your login credentials to access your programming! SFN TV Now on a Mobile Device Whether you are on Apple or Android products, the SFN TV Now app is available! It is free to download in both the App Store or on Google Play. Once the app is installed, you will be asked to enter your username, password, and device name. The device name is whatever you wish to label your device as. After the credentials are entered, you are ready to watch. You can also swipe in all 4 directions to pull up additional menus. Hold down on a specific program for additional options such as recording you favorite shows. Tutorial video coming soon! Please look at the top right corner for your casting option. You can press the icon to cast your SFN TV Now screen to your linked casting device and play it on your TV. SFN TV Now on a Smart TV Many SmartTVs allow downloading of apps; some do not such as models of Samsung and LG. If your SmartTV allows apps to be downloaded, you will Search and Download the SFN TV Now app. If your SmartTV does not allow you to download apps or the SFN TV Now app is not available to be downloaded, you will need a streaming device for the best SFN TV Now experience. SFN TV Now on a Streaming Media Device Before using SFN TV Now with a streaming media device, be sure to setup your streaming device account or have your login credentials to get started. Go to the Search Bar and type in SFN TV Now. **Depending on the device, you may need to log into your streaming device account and add a channel to the device and approve adding the channel with a code. Other streaming devices allow you to add to each individual device by entering your log-in credentials. See instructions for your particular streaming device.** Download the SFN TV Now App. Once the app is installed, it will prompt you to enter in your username, password, and ask you to name the device (you can name your device whatever you wish to label it). Once this is complete, you are ready to watch! You will be able to surf the channel guide, record future programming, and view information about available programming. Tutorial video coming soon! Instructions to use SFN TV Now on two of the most popular streaming devices: Tutorial video coming soon! The setup is easy as that! As always, if you have any questions, please reach out to our customer support team at 276-452-9117. Back to SFN TV Now

SCTC GOCare SMS Alert Terms & Conditions Created: Jan 27, 2025 These terms and conditions ("Terms") apply to your use of the text messaging (“Alerts”) offered by SCTC and its affiliates (collectively, “COMPANY”, “us”, and “our”). The Alerts are available only to subscribers of COMPANY services. These Terms apply in addition to all other terms, agreements, and policies that apply to the COMPANY services. In order to use the Alerts, you may be required to provide information about yourself (such as account identification, phone number(s), and contact details) to verify your status as the account holder or authorized person on the COMPANY account. By providing your mobile phone number(s) to COMPANY and its affiliates, you provide us with your express consent to receive text message (Short Messaging Service “SMS” and Multimedia Messaging Service “MMS”) alerts at that number and (i) acknowledge and represent to us that you are the authorized user of the mobile phone(s) that you link to our text message service or have been granted permission by the authorized user of the mobile phone(s) to enroll such mobile phone(s) in the service; (ii) you grant COMPANY express consent to send text messages to that (those) mobile phone(s) through your wireless phone carrier unless and until such permission is revoked in accordance with these terms and conditions; (iii) your receipt of SMS and/or MMS messages from COMPANY (“COMPANY alerts”) is NOT a violation of state or federal rules including, but not limited to, the Telephone Consumer Protection Act (TCPA) or Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act; (iv) you understand that your wireless carrier may charge you additional message and data fees for receipt of our text messages; and (v) by granting such permission to COMPANY you are hereby requesting to receive such messages in spite of the fact that your number may otherwise be on the federal, or a state’s, do not call list and you agree, to the maximum extent permitted by law, that such text messages shall not be in violation of such do not call list(s). Types of Alerts: Informational and emergency text message alerts may be activated on your account automatically, you may receive enrollment confirmation message, or both. These messages allow us to inform you about planned and unplanned service outages in your area, appointment reminders, as well as remind you about important account information (invoice availability, balance due and payment due dates, payment confirmations, and other issues). If you do not wish to receive such alerts, you must notify us as indicated below. We may also inform you about the availability of special promotions that we are offering through text messages. Stopping Alerts: Text alerts can be cancelled at any time by texting "STOP" from your mobile phone in response to a text message from COMPANY, or texting “STOP” to 866-457-5844. You agree that your prior express consent to receive text alerts shall continue indefinitely unless and until you cancel your prior express consent through the means mentioned in this paragraph. Other methods or means attempted to revoke your prior express consent may cause unnecessary delay or be ineffective and you hereby release COMPANY from any liability related to your efforts to revoke your prior express consent by methods or means other than texting STOP (without spaces or other words) to 866-457-5844. If revoking your consent by texting "STOP" to 866-457-5844 (or in response to a COMPANY Alert), your text message should contain only the word STOP without any additional words, spaces, or characters either before or after the word STOP. COMPANY will reasonably endeavor to comply with other text (email or phone) communications in which you indicate a clear and unmistakable intent to revoke your prior permission; however, you (a) understand that text messages to 866-457-5844 go to an automated number that is not monitored by a human, and the ability to interpret your intent is severely restricted and, therefore, (b) you hereby release COMPANY from any liability for your efforts to revoke your permission via a text message that does not strictly comply with the terms stated in the first sentence of this paragraph. Furthermore, by activating text alerts, you hereby grant COMPANY express permission (without qualification) to respond to your cancellation request whether that request came through a telephone call with a COMPANY employee, or by texting "STOP" with a confirmatory text message in return that will (i) confirm receipt of your cancellation request as well as (ii) indicate that you will no longer receive text alerts from COMPANY. Furthermore, you agree that COMPANY will reasonably endeavor to send you the aforementioned confirmatory cancellation text message in a timely manner. However, you hereby release COMPANY from any liability related to a confirmatory text message or the timeliness in which you receive one. Get Help or Support: To get help or answers to your questions, visit our website at https://www.sctc.org/alertsFAQ , text the word HELP without additional characters to 866-457-5844 for assistance with COMPANY Alerts (you must be registered for COMPANY Alerts for proper HELP by text), or call 866-457-5844. Cost of Alerts: COMPANY does not charge to send you text alerts. However, depending on the plan you subscribe to with your wireless carrier, message and data rates may be applied by your mobile carrier. Check with your wireless phone carrier for your plan details. Message Frequency: Message frequency will be at least monthly, but ultimately depends on the type of alerts sent to your mobile phone, the manner in which you conduct account activities, as well as the number of planned or unplanned maintenance events scheduled in your area. Customers can typically expect 3 - 5 messages per month from COMPANY Alerts. Carriers Supported List: The following carriers are currently supported by COMPANY’s text alert service: AT&T, Alaska (ACS Wireless), Alltel Wireless, Appalachian Wireless, Bluegrass Cellular, Boost Mobile, C Spire Wireless, Carolina West Wireless, Cellcom, Cellone Nation, Cellular One of East Central Illinois, Charlton Valley Cellular, Chat Mobility, Cincinnati Bell, Coral Wireless, Cricket (Leap Wireless), Cross (d/b/a Sprocket), DTC Wireless, Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless, Leaco, MetroPCS, Mosaic, Nemont/Sagebrush, NTELOS, Nex-Tech Wireless, Nextel Communications, Northwest Missouri Cellular, Panhandle Wireless, Peoples Wireless, Pine Cellular, Pioneer, Plateau Wireless, Revol Wireless, Rina-Custer, Rina-All West, Rina-Cambridge Telecom Coop, Rina-Eagle Valley Comm, Rina Farmers Mutual Telephone Co, Rina—Nucla Nutria Telephone Co, Rina-Silver Star, Rina-South Central Comm, Rina-Syringa, Rina-UBET, Rina-Manti, South Canaan/Cellular One of NEPA, Sprint PCS Wireless, T-Mobile, Thumb Cellular, US Cellular, Union Wireless, United Wireless, Verizon Wireless, Viaero Wireless, Virgin Mobile, and West Central Wireless (WCC). Changes in Terms: COMPANY reserves the right to change these terms or cancel the text alerts at any time. Please check these Text Alerts Terms and Conditions on a regular basis for changes. Your continued use and acceptance of text alerts after changes are posted will mean that you accept the terms as modified by the posted changes. No Guarantee or Warranties: COMPANY Alerts use wireless service provider networks to deliver SMS and/or MMS (text) service; however, COMPANY does not operate the wireless networks. COMPANY is not liable for the availability (or lack thereof) of wireless network coverage, the failure of the wireless networks to complete a transaction, deliver an Alert or message, or otherwise interfere with the timeliness or transmission of SMS and/or MMS or the Alerts. COMPANY disclaims any responsibility for any wireless service used to access the Alerts. COMPANY Alerts are available to customers based in the United States. Customer understands and acknowledges that Alerts are not intended to be accessed from outside of the United States. In addition, because COMPANY does not operate or control the wireless networks used to access the Alerts, we cannot guarantee the privacy or security of wireless data transmissions. Please check with your wireless service provider for information about its privacy and security practices. COMPANY is not responsible for incomplete, lost, late, or misdirected messages, including (but not limited to) undelivered messages resulting from any form of filtering by your mobile carrier or service provider. COMPANY also makes no representations or warranties whatsoever regarding text alerts. The services are provided on an “as is” and “as available” basis. COMPANY and its subsidiaries, affiliates, officers, agents, employees, partners, and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. COMPANY, its subsidiaries, affiliates, officers, agents, employees, partners, and licensors make no warranty that (a) the services will meet your requirements; (b) the services will be uninterrupted, timely, secure, or error-free; or (c) the results that may be obtained from the use of the services will be accurate or reliable. Privacy: For additional information regarding COMPANY’s use of your information, please see our Privacy Notice. You acknowledge and agree that text messaging is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of text messages will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of text messaging, including expressing your desire to not receive them. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY AGREE THAT COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR ANY OTHER DAMAGES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS, ARISING OR RESULTING FROM OR IN ANY WAY RELATING TO YOUR USE OR RECEIPT OF OR FAILURE TO RECEIVE TEXT ALERTS. OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL COMPANY, ITS PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USE OF OR RELIANCE ON INFORMATION OBTAINED THROUGH THE ALERTS. THE SERVICE IS PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE." COMPANY AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, TIMELINESS, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE, NOR DO THEY GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHERMORE, COMPANY SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO DELAYS IN THE TRANSMISSION OF MESSAGES DUE TO CIRCUMSTANCES OUT OF COMPANY’S CONTROL. Indemnity: To the maximum extent permitted by applicable law, you hereby agree to indemnify and hold harmless COMPANY, its subsidiaries, affiliates, officers, agents, employees, partners, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use or receipt of or failure to receive COMPANY’s text alerts. Termination: COMPANY reserves the right, in its sole discretion, to cancel or suspend its text alert services, in whole or in part, for any reason, with or without notice to you. Governing Law; Enforceability: Governing law and enforceability of these Text Alerts Terms and Conditions will be the same as those that apply to your services’ otherwise applicable terms and conditions. In case of a conflict or ambiguity regarding governing law in such otherwise applicable terms and conditions, these Text Alerts Terms and Conditions will be construed under the laws of the State of Virginia. If any part of these Text Alerts Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of these Text Alerts Terms and Conditions, and the remaining portions shall remain in full force and effect. Annual Notice of Terms and Conditions Incorporated Herein: You agree that for all matters not explicitly addressed herein, including general terms applicable to both email and text alerts, COMPANY ’s Annual Notice of Terms and Conditions (the "COMPANY Terms and Conditions") shall apply and are hereby incorporated herein by reference. In addition, you hereby reaffirm your agreement to the COMPANY Terms and Conditions, and your continued use and acceptance of text alerts will mean that you accept the COMPANY Terms and Conditions then in effect. These Terms, and your relationship with COMPANY under them, shall be governed by the laws of Virginia. By using the Alerts, you consent to the exclusive jurisdiction of the state and federal courts in Virginia in all disputes arising out of or relating to these Terms and the Alerts.

SFN TV NOW Compatible Device List When signing up for SFN TV NOW through Scott County Telephone Cooperative (SCTC) or Powell Valley Electric Fiber (PVEC Fiber), you have the option of renting a Roku Streaming Stick 4K for an additional $3.00 per month lease fee. With this lease option, you are covered in the event of a faulty unit and free replacement should anything happen to the unit.*(Terms apply) Roku Streaming Devices Roku Streaming Stick 4K Roku Ultra LT Roku Streaming Stick 4K+ Roku Ultra Amazon Devices Amazon Fire TV Cube Fire TV Stick (1st Gen) Fire TV Stick 4K MAX (2nd Gen) Apple Streaming Devices Apple TV 4K Current devices that are unsupported by SFN TV NOW Devices that have been labeled as "Best Effort" by SFN TV Now are devices that the manufacturer no longer supports with Software/Firmware updates to address any issues that have been discovered. SFN TV Now, will attempt to resolve any issues discovered, however, no new builds or updates will be delivered to these devices. With the devices listed here, SFN TV NOW, may continue to work, however, you may encounter issues with audio/video coming out of sync, frequent disconnects, issues with connectivity, etc. Roku Premiere -- 3920X Roku Premiere+ -- 3921X Roku Ultra -- 4640X Roku Ultra -- 4660X Roku Ultra LT -- 4662X Roku Ultra -- 4670X Roku 3 -- 4200X Roku 2 -- 4210X Roku 3 -- 4230X Roku TV -- 5000X 4K Roku TV -- 6000X Roku Streaming Stick -- D000X Roku Express -- 3600X Roku Express+ -- 3700X Roku Streaming Stick -- 3800X Roku Streaming Stick+ -- 3810X Roku Streaming Stick+ -- 3811X Roku Streaming Stick 4K -- 3820X Roku Streaming Stick 4K+ -- 3821X Roku Express -- 3900X Roku Express+ -- 3910X Roku Express 4K -- 3940X Roku Express 4K+ -- 3941X Roku Premiere -- 4620X Roku Premiere+ -- 4630X *Exclusions apply for any intentional damage, including but not limited to misuse, abuse, or neglect of the unit. This also includes damage caused by: Unauthorized modifications or repairs Exposure to extreme heat, liquid, or moisture Physical damage resulting from drops, impacts, or crushing Use of incompatible accessories or power supplies Tampering with or altering internal components Failure to follow manufacturer's recommended usage guidelines This coverage does not extend to cosmetic damage, such as scratches or dents, that do not affect the unit's functionality.