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The TriCities SFN Channel Guide includes channels and packages offered to customers who are subscribed to SFN TV Now powered by SCTC who receive local channels in the Tri-Cities (NETN/SWVA) area. Tri-Cities Area Channel Guide for SFN TV Now Click the button below to download. SFN SCTC Guide.pdf Back to SFN TV Now

Remote Control Programming Need assistance with programming your remote? Please choose from one of the three remotes below to see tips and their respective manuals! Amino/Entone Remote Pulse ADB Remote ADB PVR (Potenza) Remote If you need assistance with programming your remote, please feel free to contact our technical support! We are available 24/7/365! We can be reached by calling 276-452-9117 .

SFN TV Now FAQs What is SFN TV Now? Do you need Internet to watch SFN TV Now powered by SCTC? What devices will SFN TV Now work on? Will SFN TV Now only work on SmartTVs? Will it also work on phones and tablets? Can you download SFN TV Now on streaming devices? Can you download SFN TV Now directly from a web browser? How many devices can access SFN TV Now simultaneously? How many logins can you have per account? Will I have to change my input on the TV each time I go to watch? Ex: switch from HDMI/AV to device? Can you record the same show that you are watching? How many viewers can be watching while recording other shows? Can you schedule to record a show at a future date? How many hours of recording storage? How many shows can be recorded at the same time? How many days/hours will recorded content be stored so it can be viewed before it is deleted? (Video answer coming soon!) Can you watch SFN TV Now anywhere? On any compatible device? Does SFN TV Now have a PPV option for movies and sporting events? Does SFN TV Now offer NFL Game Day and other packages? Is there a contract when subscribing to SFN TV Now? Can I cancel SFN TV Now at any time? Will channel numbers change? Back to SFN TV Now

The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. Cooperative The 7 Cooperative Principles The consumer-owned cooperative business model is based on 7 cooperative principles established in 1844 in Rochdale, England. 1. Open & Voluntary Membership Cooperatives are voluntary organizations open to all who are willing to accept the responsibilities of membership, without regard to gender, social, racial, political, or religious affiliation. 2. Democratic Member Control Cooperatives are democratic organizations controlled by their members who actively participate in setting policies and making decisions. Elected representatives are accountable to the membership. 3. Members' Economic Participation Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. Members allocate surpluses for developing the cooperative. 4. Autonomy & Independence Cooperatives are autonomous, self-help organizations. If they enter into agreements, they do so on terms that ensure that they maintain cooperative autonomy. 5. Education, Training, & Information Cooperatives provide education and training for their elected representatives, managers, and employees so they can contribute effectively to the development of the cooperative. 6. Cooperation Among Cooperatives Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional, and international structures. 7. Concern for Community While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members. Capital Credit CAPITAL CREDIT Unclaimed Capital Credit Lookup CAPITAL CREDIT Unclaimed Member Refunds Lookup CAPITAL CREDIT

General SFN Set up SFN TV Now is the newest way to watch TV from SCTC! For best experience, SFN TV Now requires you to have SCTC or PVEC fiber internet access. If you do not have Internet service, SCTC may have an option for you! Please call our Customer Service at 276-452-9117! Once you have signed up for SFN TV Now - powered by SCTC, you will receive a login to your email in order to login to your SFN TV Now programming. I have my SFN TV Now Login. Now what? Congratulations! You have received your SFN TV Now login from SCTC. What now? You can watch SFN TV Now programming on your Smart TV, mobile device, web browser, or streaming device. Once the app is downloaded from the Android or Apple App Store, you will be user to use your login credentials to access your programming! You can also use your login on the website: no w.sfn-tv.com /assets/iPhone/registration/register_1.html SFN TV Now on a Mobile Device Whether you are on Apple or Android products, the SFN TV Now app is available! It is free to download in both the App Store or on Google Play. Once the app is installed, you will be asked to enter your username, password, and device name. The device name is whatever you wish to label your device as. After the credentials are entered, you are ready to watch. You can also swipe in all 4 directions to pull up additional menus. Hold down on a specific program for additional options such as recording you favorite shows. Tutorial video coming soon! Please look at the top right corner for your casting option. You can press the icon to cast your SFN TV Now screen to your linked casting device and play it on your TV. SFN TV Now from a Web Browser Now to reach SFN TV Now no matter what browser you are using, SFN TV Now is available to you with your login information. By going to now.sfn-tv.com/assets/iPhone/registration/register_1.html , you will be able to log in, and immediately start watching, schedule recordings, and view upcoming shows on your favorite networks. When you first log in, you will see the guide. To go full screen, simply mouse over the full-screen icon at the bottom left of the currently playing show and click! You are now in full-screen mode. To exit, simply press the escape key or double-click the center of the screen with the mouse. Tutorial video coming soon! SFN TV Now on a Smart TV Many SmartTVs allow downloading of apps; some do not such as models of Samsung and LG. If your SmartTV allows apps to be downloaded, you will Search and Download the SFN TV Now app. If your SmartTV does not allow you to download apps or the SFN TV Now app is not available to be downloaded, you will need a streaming device for the best SFN TV Now experience. SFN TV Now on a Streaming Media Device Before using SFN TV Now with a streaming media device, be sure to setup your streaming device account or have your login credentials to get started. Go to the Search Bar and type in SFN TV Now. **Depending on the device, you may need to log into your streaming device account and add a channel to the device and approve adding the channel with a code. Other streaming devices allow you to add to each individual device by entering your log-in credentials. See instructions for your particular streaming device.** Download the SFN TV Now App. Once the app is installed, it will prompt you to enter in your username, password, and ask you to name the device (you can name your device whatever you wish to label it). Once this is complete, you are ready to watch! You will be able to surf the channel guide, record future programming, and view information about available programming. Tutorial video coming soon! Instructions to use SFN TV Now on two of the most popular streaming devices: Tutorial video coming soon! The setup is easy as that! As always, if you have any questions, please reach out to our customer support team at 276-452-9117. Back to SFN TV Now

Broadband Broadband access brings the world to your finger tips! Stay in touch with loved ones, watch movies, learn new skills, and more with the power of broadband in your home. **Service and speed availability may differ according to service address.** RESIDENTIAL 3M/768K *COPPER LOCATIONS ONLY $39.95 5M/1M *COPPER LOCATIONS ONLY $49.95 100M/100M *FIBER LOCATIONS ONLY $59.95 500M/500M *FIBER LOCATIONS ONLY $79.95 700M/700M *FIBER LOCATIONS ONLY $89.95 1G/1G *FIBER LOCATIONS ONLY $99.95 BUSINESS 5M/1M $59.95 10M/2M $79.95 25M/5M $99.95 50M/5M $149.95 100M/5M $199.95 *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $10.00 per month. *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $5.00 per month.

Mission Statement/Bylaws The mission of Scott County Telephone Cooperative is to provide quality local exchange telecommunications services at reasonable rates. Organizational Goals: Provide state-of-the-art, full-range, high-quality, uninterrupted telecommunications services. Reasonable Rates: Charge reasonable local service rates while keeping the cooperative financially viable without jeopardizing the quality of service. Competent Employees: Attract, train, and retain qualified personnel to ensure quality telecommunications services. Community Service: Be a good community citizen by assuming an active leadership role in community development. Economic Development. Promote economic development. Click here for bylaws

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SFN TV NOW Compatible Device List When signing up for SFN TV NOW through Scott County Telephone Cooperative (SCTC) or Powell Valley Electric Fiber (PVEC Fiber), you have the option of renting a Roku Streaming Stick 4K for an additional $3.00 per month lease fee. With this lease option, you are covered in the event of a faulty unit and free replacement should anything happen to the unit.*(Terms apply) Roku Streaming Devices Roku Streaming Stick 4K Roku Ultra LT Roku Streaming Stick 4K+ Roku Ultra Amazon Devices Amazon Fire TV Cube Fire TV Stick (1st Gen) Fire TV Stick 4K MAX (2nd Gen) Apple Streaming Devices Apple TV 4K Current devices that are unsupported by SFN TV NOW Devices that have been labeled as "Best Effort" by SFN TV Now are devices that the manufacturer no longer supports with Software/Firmware updates to address any issues that have been discovered. SFN TV Now, will attempt to resolve any issues discovered, however, no new builds or updates will be delivered to these devices. With the devices listed here, SFN TV NOW, may continue to work, however, you may encounter issues with audio/video coming out of sync, frequent disconnects, issues with connectivity, etc. Roku Premiere -- 3920X Roku Premiere+ -- 3921X Roku Ultra -- 4640X Roku Ultra -- 4660X Roku Ultra LT -- 4662X Roku Ultra -- 4670X Roku 3 -- 4200X Roku 2 -- 4210X Roku 3 -- 4230X Roku TV -- 5000X 4K Roku TV -- 6000X Roku Streaming Stick -- D000X Roku Express -- 3600X Roku Express+ -- 3700X Roku Streaming Stick -- 3800X Roku Streaming Stick+ -- 3810X Roku Streaming Stick+ -- 3811X Roku Streaming Stick 4K -- 3820X Roku Streaming Stick 4K+ -- 3821X Roku Express -- 3900X Roku Express+ -- 3910X Roku Express 4K -- 3940X Roku Express 4K+ -- 3941X Roku Premiere -- 4620X Roku Premiere+ -- 4630X *Exclusions apply for any intentional damage, including but not limited to misuse, abuse, or neglect of the unit. This also includes damage caused by: Unauthorized modifications or repairs Exposure to extreme heat, liquid, or moisture Physical damage resulting from drops, impacts, or crushing Use of incompatible accessories or power supplies Tampering with or altering internal components Failure to follow manufacturer's recommended usage guidelines This coverage does not extend to cosmetic damage, such as scratches or dents, that do not affect the unit's functionality.

About Us The story of Scott County Telephone Cooperative During the end of the summer of 1951, the Scott County Telephone Cooperative took shape to serve more than 420 square miles of Scott County, Virginia, and 15 square miles of Hancock County, Tennessee. The non-profit cooperative would bring telephone service to the region. The goal was to create the infrastructure needed to promote economic development and quality of life. And while the technology has changed — SCTC now relies on a fast network to provide services to homes and businesses — the mission remains the same. Today, SCTC’s Virginia service area spans Scott, Russell, Wise, Dickenson, and Lee counties. It also includes the city of Norton, Virginia. In Tennessee, the cooperative serves Claiborne, Grainger, Hancock, Hawkins, and Union counties. Services also go far beyond high-quality phone plans. Now, the cooperative offers video, fast broadband internet and an infrastructure capable of meeting tomorrow’s technology needs today. As always, the vision of the SCTC Board of Directors members is to promote economic development and to improve the lives of Southwest Virginia residents. And the board and cooperative continue to take a proactive approach to developing new services. For example, the Broadband Incentive Program, which began in 2010, allowed the cooperative to give more than 500 square miles of Scott County, Virginia, as well as portions of Russell County, Virginia, access to high-speed internet. Similarly, SCTC recently won the bid to construct the Verizon Wireless 4G network upgrade. Just as it first did nearly 70 years ago, SCTC continues to serve its members with the latest technology, superior customer support and a commitment to improving the lives of those in our region.

Pay Bill Important Update to One-Time Payment Process To enhance security and remain compliant with industry standards, we have partnered with our payment processor to update the way one-time payments are processed. These changes apply to: Over-the-phone payments (including the automated phone system) Payments made with a Customer Service Representative In-person payments Online one-time payments Effective July 14, 2025 , at 5:00 PM EST , one-time payments will no longer require your Account Number and ZIP Code. Instead, you will need to enter your Account Number and the Security Code found on your billing statement. Note: This change does not affect users with a registered online account or those enrolled in autopay. The Security Code will be located on the bottom right corner on the first page of your monthly bill. Please see examples below. If Security Code is not labeled, it will be the number located under the Due Date. SCTC offers several options for paying your bill! Pay Online You can pay online anytime through our online payment portal with a credit card or checking account. Debit or credit card payments accepted for balances/transactions under $500.00. When signing up for the first time to use the payment portal, you will need the Account Number from your bill. Account Numbers beginning with 0464 . SCTC PAYMENT PORTAL Account Numbers beginning with 0474 . PVEC FIBER PAYMENT PORTAL Pay by Phone for SCTC Bill If your Account Number begins with 0464, you can call 1-833-735-2241 . Pay your bill any time by using SCTC's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2241 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone!** Pay by Phone for PVEC Fiber Bill If your Account Number begins with 0474, you can call 1-833-735-2242 . Pay your bill any time by using PVEC Fiber's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2242 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone! ** Automatic Payments/Deductions There are two ways to setup automatic monthly payments: Call our business office at 276-452-9119 or 877-511-0808 . Sign up through our online payment portal. You can make automatic payments with a credit card or checking account. When setting up automatic checking/ACH payments, you must submit a signed voided check. Pay by Mail Send your payment to: Scott County Telephone Cooperative PO Box 487, Gate City, VA, 24251 Pay at our Office Stop by and pay your bill at our office: 149 Woodland St., Gate City, VA, 24251 Payment may also be made after hours in the depository at the SCTC Business office beside the drive-up window.