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Contracts & Agreements SCTC Collections Procedures (PDF) SCTC Digital Entertainment Contract (PDF) PVEC Fiber Equipment Agreement (PDF) Appalachian Broadband Equipment Agreement (PDF)

Medical Medical Alert monthly pricing Medical Alert Equipment may be purchased for a one-time fee of $149.99 or may be leased for a monthly charge of $4.99. Monthly monitoring charges will apply each month. Monthly monitoring charges With Telephone Service $19.99 Per Month With Streamline or Ideal Package $17.99 Per Month With Works or Supreme Package $15.99 Per Month For more information, call 276-452-9119 The LifeSentry Medical Alert System is now available through Scott County Telephone Cooperative ALERT EQUIPMENT

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Navigating SFN TV Now on a Media Player Main Menu When you first open SFN TV Now, you should see the following options: Full Screen Guide Channels Airing Now Recordings Restart TV Search Settings Exit The Channels List, Guide, Recordings, and Favorites options will be used for easier navigation with your SFN TV Now. Guide The Guide shows a listing of channels and the time they are playing. With SFN TV Now Gen 2, you can look ahead, and you can go back and Replay programs that were airing within the past 24 hours. When going to a program at a future time in the Guide, you will be given options to: View the Channel, which will take you to the channel now. Record Autotune at that time to the channel Add that channel to your favorites. When going to a program at a past time in the Guide, you’ll be given the same options, except for Autotune. You can still Play and Record the channel; however, it must be performed within the last 24-hours. Restart TV Much like going to a program in the past from the Guide, the Restart TV option from the Main Menu shows all programs under their respective channel from the past 24 hours in which you can Play and Record Program Options while in Full Screen 123 Displayes a numeric keypad you can enter the CH REC Opens recording options Restart Circle Restarts the program from the beginning CH with two arrows Tunes to the previous channel you were on EPG CC Episode Program Guide (TV Guide) Closed Captions 4-dots (last icon) DEBUG DATA - WILL NOT BE USED How to Record You can Record from the Guide or from the program you are watching now by hitting the OK button, then highlighting and going to Record. You can record one episode or series. NOTE: RECORDINGS ARE AUTO-DELETED IN 7 DAYS. Favorites From the Main Menu, scroll down and select Settings, followed by Favorites to create a Favorites List. Once you hit OK on Create Favorite List, you will need to press OK again to enter a name for your Favorite List. After you have entered a name, you simply will just scroll down the channels, press OK to add a heart next to your favorite channels, then, press the right arrow key and OK to finish. After you’ve added your channels, to see your Favorites list, we’ll press OK, then press the back button to go back to the Main Menu and go either to the Guide or Channel List. Once you are in the Guide or Channel List, press and hold the back button for 2 seconds, then release. You will then see your Favorites List at the top, simply highlight it and press OK to see your Channels. From here, you can Remove channels from your Favorites List, by pressing OK on one of the programs within the Favorites. To add channels to your Favorites from All Channels, you will follow the same procedure by pressing and holding the OK button on the episode/program for 2 seconds then releasing, followed by Add to Favorites. Get to know your remote! Back to SFN TV Now

Broadband Broadband access brings the world to your finger tips! Stay in touch with loved ones, watch movies, learn new skills, and more with the power of broadband in your home. **Service and speed availability may differ according to service address.** RESIDENTIAL 3M/768K *COPPER LOCATIONS ONLY $39.95 5M/1M *COPPER LOCATIONS ONLY $49.95 100M/100M *FIBER LOCATIONS ONLY $59.95 500M/500M *FIBER LOCATIONS ONLY $79.95 700M/700M *FIBER LOCATIONS ONLY $89.95 1G/1G *FIBER LOCATIONS ONLY $99.95 BUSINESS 5M/1M $59.95 10M/2M $79.95 25M/5M $99.95 50M/5M $149.95 100M/5M $199.95 *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $10.00 per month. *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $5.00 per month.

Home Security Home Security Monthly Pricing Pricing after 1st year reflects a $3.99 Monthly Maintenance Fee. SECURITY ONLY AFTER FIRST YEAR FIRST YEAR With Telephone Service $29.99 per month $33.98 per month With Streamline or Ideal Package $26.99 per month $30.98 per month With Works or Supreme Package $23.00 per month $27.98 per month Home Security & Medical Alert Monthly Pricing Pricing after first year reflects a $3.99 required Monthly Maintenance Fee. Medical Alert Equipment may be purchased for a one-time fee of $149.99 (plus applicable tax) or may be leased for a monthly charge of $4.99. Monthly monitoring charges will apply each month. SECURITY AND MEDICAL ALERT AFTER FIRST YEAR FIRST YEAR With Telephone Service $49.98 per month $53.97 per month With Streamline or Ideal Package $44.98 per month $48.97 per month With Works or Supreme Package $39.98 per month $43.97 per month Basic Security Equipment Pricing Ask about add-ons such as key fobs, smoke detectors and glass break sensors and more. Additional fees will apply. SECURITY AND MEDICAL ALERT 1 Control Panel, 3 Wireless Door/Window Contacts, 1 Wireless Motion Sensor, 1 Wireless Smoke Detector, 1 Keyfob $199.95 DCJS # 11-7231

Board of Directors Toby Hilton President Serving the area of: Rye Cove/Stanley Town Jimmy McConnell Vice President Serving the area of: Nickelsville Brad Bowen Secretary Serving the area of: Duffield/Pattonsville William Johnson Treasurer Serving the area of: Fort Blackmore Roy Egan Director Serving the area of: Clinchport Keith Davidson Director Serving the area of: Midway/Williams Mill Billy Maness Director Serving the area of: Fairview Luke Osborne Director Serving the area of: Dungannon Chris Presley Director Serving the area of: Daniel Boone/Manville Adam White Director Serving the area of: Big Moccasin Matthew Hill Chief Executive Officer SCTC CEO

Interconnection Policy It is the policy of the Scott County Telephone Cooperative (SCTC), the incumbent local exchange carrier for rural Scott County, Virginia, in accordance with the stipulations of The Telecommunications Act of 1996 to provide connectivity with full and fair access to its network. The specific terms and conditions of the provided access will be determined by and set forth in a formal interconnection agreement negotiated between the Cooperative and each prospective applicant. This interconnection agreement will state the purpose of the desired access and outline the facilities, policies and standards necessary to enact the desired connection as well as list the costs, billing schedules and technical support terms necessary to facilitate the desired connection. The interconnection agreement should outline and dictate the terms required for physical access to either the public switch telephone network and facilities or the data transit network or both, if necessary. These terms should include but not necessarily be limited to such items as equipment compatibility and physical connectivity, routing policies, acceptable use policies, technical standards, dispute resolution, response times, escalation procedures and coordination of network operations. Also detailed in the agreement will be the compensation and payment schedules for all provided services and any mutual compensation agreed upon for any exchanged information. In summary, due to the widely varied needs of prospective providers seeking access to the Scott County Telephone Cooperative network as well as the rapidly changing state of equipment and technology, all specific information relating to a request for interconnection or access to the network will be agreed upon and dictated by the terms and conditions of a specific Interconnection Agreement negotiated by the two parties involved in order to facilitate the unique access needs of each provider seeking access. Network Management Practices/Speedtest

Pay Bill Important Update to One-Time Payment Process To enhance security and remain compliant with industry standards, we have partnered with our payment processor to update the way one-time payments are processed. These changes apply to: Over-the-phone payments (including the automated phone system) Payments made with a Customer Service Representative In-person payments Online one-time payments Effective July 14, 2025 , at 5:00 PM EST , one-time payments will no longer require your Account Number and ZIP Code. Instead, you will need to enter your Account Number and the Security Code found on your billing statement. Note: This change does not affect users with a registered online account or those enrolled in autopay. The Security Code will be located on the bottom right corner on the first page of your monthly bill. Please see examples below. If Security Code is not labeled, it will be the number located under the Due Date. SCTC offers several options for paying your bill! Pay Online You can pay online anytime through our online payment portal with a credit card or checking account. Debit or credit card payments accepted for balances/transactions under $500.00. When signing up for the first time to use the payment portal, you will need the Account Number from your bill. Account Numbers beginning with 0464 . SCTC PAYMENT PORTAL Account Numbers beginning with 0474 . PVEC FIBER PAYMENT PORTAL Pay by Phone for SCTC Bill If your Account Number begins with 0464, you can call 1-833-735-2241 . Pay your bill any time by using SCTC's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2241 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone!** Pay by Phone for PVEC Fiber Bill If your Account Number begins with 0474, you can call 1-833-735-2242 . Pay your bill any time by using PVEC Fiber's new interactive phone payment system - a free service to all customers. Simply call 1-833-735-2242 and follow the prompts. Please make sure to have your Account Number and Security Code readily available from your bill. **You will not need to enter the first leading 0 (zero) into the system when going online or paying by phone! ** Automatic Payments/Deductions There are two ways to setup automatic monthly payments: Call our business office at 276-452-9119 or 877-511-0808 . Sign up through our online payment portal. You can make automatic payments with a credit card or checking account. When setting up automatic checking/ACH payments, you must submit a signed voided check. Pay by Mail Send your payment to: Scott County Telephone Cooperative PO Box 487, Gate City, VA, 24251 Pay at our Office Stop by and pay your bill at our office: 149 Woodland St., Gate City, VA, 24251 Payment may also be made after hours in the depository at the SCTC Business office beside the drive-up window.

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