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Contact Us Business Office Hours: Monday - Friday, 8:00am to 5:00pm Technical Support is open 24/7! Mailing Address: PO Box 487, Gate City, VA, 24251 Shipping Address: 149 Woodland St., Gate City, VA, 24251 View Shipping Address on Google Maps For Billing Questions: 276.452.9119 (brep@sctc.org ) For Repair/Technical Service: 276.452.9117 (support@sctc.org ) Miss Utility: 1.800.552.7001 All Other Inquiries: 276.452.9119 (sctc@sctc.org ) Please note: if you are having problems with long-distance or wireless calling to rural areas, visit the FCC's Rural Call Completion page to learn more about the issue.

Text Alerts SCTC provides simple, two-way access to customer account information and alerting through SMS messages. Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on mobile phone carrier. Terms & Conditions Keywords Use the keywords below to perform various account related functions. HELP Text "HELP" to 866-457-5844 to receive a text with available KEYWORDS to access your account information and a link to more information. BAL Text "BAL" to 866-457-5844 at any time to receive a text with your current balance due & the date it is due. PAY Text "PAY" to 866-457-5844 at any time to receive a text with your most recent payment posted to your account and when it was posted. STOP Text "STOP" to 866-457-5844 at any time to stop receiving text alerts to your mobile phone. ACCT Text "ACCT" to 866-457-5844 at any time to receive your account number on your mobile phone. FAQs Find answers to your questions about SCTC's Text Alert capabilities. What is GOCare? Why should I use text alerts with SCTC? Will I constantly be getting messages from SCTC? Will you sell my information to others? How much will text alerts cost me? Do I have to use text alerts? Does Capitalization matter when I am texting SCTC? What if I get a new mobile number? How do I Opt-Out of or stop receiving the message alerts? Which wireless carriers support the text message service?

Capital Credits As a member of Scott County Telephone Cooperative, you’re also an owner. We are a not-for-profit entity. We don’t answer to shareholders – we answer to you, our members. When you make a payment to SCTC, a portion of that money goes toward strengthening the network that provides you service. Those funds are called capital credits, and they are used to invest in capital additions and improvements to ensure system reliability and meet the growth demand SCTC is experiencing. This reduces the need for interest-bearing loans, which helps to keep costs down. A record of your investment, or capital credit account, is established in your name when you become a member of our cooperative. Each year, any funds remaining after expenses have been paid (margins) are allocated to your capital credit account. Capital credits, which are based on the amount of applicable services you have purchased over the year, vary from member to member and year to year. The SCTC Board of Directors, after assessing the financial condition of the co-op, determines what portion, if any, of margins can be returned or distributed to members. This process helps keep the cooperative financially stable while offering members the benefit of a distribution whenever possible. When we have a good financial year, you benefit. Definitions What are capital credits? What is a capital credit allocation? What is a discounted distribution? What does SCTC do with capital credits when they are not distributed? How do I receive my distribution if I'm a former member and don't receive a bill? Estate Refunds If a member passes away, the administrator of their estate must notify the cooperative in order to claim the remaining capital credit balance at a discounted distribution rate. The administrator of the estate of a deceased Scott County Telephone account holder may receive the estate payment for a capital credit refund by doing ALL of the following: Providing a copy of the death certificate of the deceased member Submitting Scott County Telephone Cooperative’s CAPITAL CREDITS CLAIM FORM. Valid Driver’s License-OR- Original documentation designating as Court Appointed Representative of the Estate (from court) Payments to estates are made for funds up through the year of the death of the member. All deceased members’ remaining capital credits can be paid out at a discounted rate after receiving the approval of the Scott County Telephone Cooperative Board of Directors. IMPORTA NT THINGS TO KNOW Estate payments are mailed after the approval of the Scott County Telephone Cooperative Board of Directors. Capital Credits Claim Form must be notarized. No interest is earned on capital credits. If you are an active member of Scott County Telephone Cooperative, your distribution will be applied to your bill. Capital credits that are claimed early due to the death of the SCTC member are returned to the family member at a discounted rate. Unclaimed capital credits go back to the cooperative to be distributed to the active members’ accounts. Capital credits are the return of money paid for services in a previous year and are generally not taxable income for residential customers, unless the bills paid were deducted for tax purposes. Businesses may be subject to different IRS guidelines. Members should consult with a tax professional for questions related to income tax filings. SCTC does not provide legal, tax or accounting advice and this information is provided as a courtesy only. DO WE OWE YOU MONEY? Unfortunately, we can’t always find everyone who has earned a capital credit. Enter the first three letters of your last name in the search box below to search for any un-cashed – a.k.a. unclaimed-capital credit checks. If you find your name listed, please send an email to ccinquiry@sctc.org and include the name of the SCTC member. Please provide the following: Your previous service address(es) The approximate dates you were at the previous address(es) The last four of your social security number Your current mailing address A copy of your driver’s license will need to be provided prior to our mailing your check. Main office: 149 Woodland St., Gate City, VA 24251 By mail: SCTC, P.O. Box 487, Gate City, VA 24251 Email: ccinquiry@sctc.org Please make sure to include the member name with any inquiry.

Email Support iOS Devices IMAP Configuration Guide for iOS Devices: iPhone, iPod, and iPad. Go into the Settings icon. Scroll down to Mail Select Accounts . Select Add Account . Select Other . Select Add Mail Account . Enter in your Name - (Ex: Jane Doe) Enter your email address - (Ex: janedoe@sctv.coop or janedoe@mounet.com ) Enter a Description - (Ex: SCTV Email or Mounet Email) Select Save . You may also need these additional settings: Under the Incoming Mail Server, add the following: Host Name: If your email ends with @mounet.com: mail.mounet.com If your email ends with @sctv.coop mail.sctv.coop Username : Your email address - (Ex: janedoe@mounet.com or janedoe@sctv.coop ) Password : Your email account password. Select Save . Android Device Email Setup Guide for most Android devices. Open the Gmail app and navigate to the Settings section. Select Add Account Select Personal (IMAP/POP) and select Next. Choose the type of email account you will be using: IMAP will store the emails on the server and show a copy on your device. IMAP is the best in most cases. Enter the password for your email account and tap Next . Incoming Server Settings Username: Enter your full email address Password: Enter the password for your email account Server: mail.sctv.coop or mail.mounet.com Port and Security Type: If you are using IMAP, please choose either: Secure - Port 993 and Security Type: SSL/TLS Insecure - Port 143 and Security Type: None Outgoing Server Settings Select Require Sign-In Username: Enter your full email address Password: Enter the password for your email account Server: mail.sctv.coop or mail.mounet.com Port and Security Type: Secure - Port 587 and Security Type: SSL/TLS Insecure - Port 25 and Security Type: None Once the settings are entered, select Next . Windows Mail Setup Setup Guide for the default Windows Mail application. Click the Windows button in the task bar and search "Mail ." When Mail opens for the first time, you will get an "Add an account " screen, simply choose "Other account (IMAP/POP) " After clicking Other account, it will prompt you to enter your email address, name, and email account password . Once you enter this information, click Next or Sign In . If Windows Mail wasn't able to automatically configure the account , you will receive another window to enter additional information. Email Address Username : Your full email address Password : Your email account password Account Name : SCTV Email or Mounet Email Send your messages using this name : Your Full Name Incoming email server : If your email ends with @mounet.com: mail.mounet.com If your email ends with @sctv.coop mail.sctv.coop Account type: IMAP4 Outgoing (SMTP) email server : If your email ends with @mounet.com: mail.mounet.com If your email ends with @sctv.coop: mail.sctv.coop Please check the following boxes : Outgoing server requires authentication Use the same user name and password for sending email Require SSL for incoming email Require SSL for outgoing email Click Sign in Outlook 2019 Setup Setup Guide for the Outlook 2019 application. Open Outlook. If this is the first time you have opened Outlook, you will be directed to the new account wizard. When the Welcome to Outlook 2019 box opens, enter your email address and click Advanced Options . Check the box for the option Let me set up my account manually and then click Connect . In the Choose account type window, select IMAP . Enter the following settings, then click Next : Incoming mail: Server: If your email ends with @mounet.com: mail.mounet.com If your email ends with @sctv.coop: mail.sctv.coop Port: 993 Encryption method: SSL/TLS Require logon using Secure Password Authentication (SPA): Unchecked Outgoing mail: If your email ends with @mounet.com: mail.mounet.com If your email ends with @sctv.coop: mail.sctv.coop Port: 587 Encryption Method: STARTTLS Require logon using Secure Password Authentication (SPA): Unchecked Click Next Enter your email account password, then click Connect . If you are having issues with your email account or are unable to login, feel free to give us a call! We are available 24/7/365! We can be reached by calling 276-452-9117 .

Scott County Telephone Cooperative delivers residential and business broadband, TV, and phone services to customers in rural Southwestern Virginia and Northeast Tennessee. To inquire, please contact us at 276-452-9119. You can view and report issues to us online on our Network Status page! ESPN3 Subscribers Important Notice Effective December 2, 2025: We have been notified that ESPN3 will be discontinued by ESPN. This service is currently available to customers are currently subscribed to the Essential television service on our legacy cable. The services/programming offered with ESPN3 will be incorporated into their ESPN app as a part of ESPN+ or ESPN Unlimited. Customers must subscribe to these services which are independent and are of no affiliation to SCTC; should you subscribe to their new offerings, you will be billed directly by ESPN, NOT by SCTC. SFN TV NOW Important Update If you are a current subscriber to our SFN TV NOW streaming service offering, you may have seen a notification that you will need to download and install the new SFN TV NOW GEN 2 application by October 10, 2025. This is an expected notification whenever you open the SFN TV NOW app. The new app offers a new user interface that's easier to navigate, updated and enhanced features, and a new look! The new SFN TV NOW GEN 2 is available on Roku, Firestick/FireTV, Android/Google Play TV, AppleTV, and all other app stores. Your credentials will not change, and you will use the same SFN Username and Password you received within your "Welcome to SFN TV NOW" email upon signing up. Click the button below for more assistance on downloading the new app! Download & SignIn Gen2 Connect Outdoors Like Never Before! Experience seamless connectivity outside the home with our new outdoor mesh satellite system! LEARN MORE Looking for fast reliable internet? CHECK YOUR ADDRESS Your search is over. Now introducing SFN TV NOW powered by SCTC! Discover the future of TV entertainment with SFN TV NOW, powered by SCTC! Dive into a seamless TV experience by signing up and grabbing the SFN TV Now app for your mobile device and streaming device today! Choose from our four exciting packages tailored to suit every taste and budget, all packed with local channels for your enjoyment! Discover the thrill of our latest features with SFN TV Now, powered by SCTC! Never miss a moment with our REPLAY option, giving you access to shows on demand for the past 24 hours. Don't let a late start ruin your TV experience! CATCH UP instantly by replaying from the beginning of any program. Go to SFN TV Now Business Services for businesses of any size BUSINESS PACKAGES Residential TV, Internet, and phone services to fit your household needs RESIDENTIAL PACKAGES Edit TV EVERYWHERE Edit CHANNEL GUIDE Edit BROADBAND Watch your favorite shows with SFN TV Now or TV Everywhere! TVEverywhere SFN Channel Guide.pdf

Business Broadband Consumer Labels

Current Network Status Please see the below table for any issues we have identified. You can also report any outages, trees on the lines, or any other issue to us here using the form below! Service Issue County Area Status ETR (if applicable) First name(Required) Last name(Required) Email(Required) Phone(Required) Multi-line address Country/Region(Required) Address(Required) Address - line 2 City(Required) Zip / Postal code(Required) Single choice(Required) I need technical assistance. I need to report an outage. I need to report a line down/damaged line/tree on line. I have a billing question or have a question for Customer Service. I need assistance with something else. Please describe your issue or message in this field! Please do not enter your address in this field.(Required) Submit

Broadband Broadband access brings the world to your finger tips! Stay in touch with loved ones, watch movies, learn new skills, and more with the power of broadband in your home. **Service and speed availability may differ according to service address.** RESIDENTIAL 3M/768K *COPPER LOCATIONS ONLY $39.95 5M/1M *COPPER LOCATIONS ONLY $49.95 100M/100M *FIBER LOCATIONS ONLY $59.95 500M/500M *FIBER LOCATIONS ONLY $79.95 700M/700M *FIBER LOCATIONS ONLY $89.95 1G/1G *FIBER LOCATIONS ONLY $99.95 BUSINESS 5M/1M $59.95 10M/2M $79.95 25M/5M $99.95 50M/5M $149.95 100M/5M $199.95 *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $10.00 per month. *All a la carte Internet service is required to carry Inside Wire Maintenance that is an additional $2.00 per month charge. Wireless routers are available to lease for an additional $5.00 per month.

Medical Medical Alert monthly pricing Medical Alert Equipment may be purchased for a one-time fee of $149.99 or may be leased for a monthly charge of $4.99. Monthly monitoring charges will apply each month. Monthly monitoring charges With Telephone Service $19.99 Per Month With Streamline or Ideal Package $17.99 Per Month With Works or Supreme Package $15.99 Per Month For more information, call 276-452-9119 The LifeSentry Medical Alert System is now available through Scott County Telephone Cooperative ALERT EQUIPMENT

Residential Broadband Consumer Labels

Employment Information Thank you for your interest in employment opportunities at Scott County Telephone Cooperative (SCTC). We accept applications on an on-going basis. Submitted applications will be active for one (1) year. After that time, or if your application information changes, please submit your application again. We are an Equal Opportunity Employer and do not discriminate for any reason. We will recruit, employ, and promote in all job classifications without regards to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status. Please let us know if you need an accommodation in the application process. SCTC is a drug-free workplace, and utilizes pre-employment drug screening and background checks as a condition of employment. For consideration, you may download and print the application here Employment Application or obtain an application from our Business Office and return it in person, via e-mail, postal mail, submitting it here on our website, or fax to the fax number listed below. SCTC Business Office: Attn. Human Resources P.O. Box 487, Gate City, VA, 24251 Fillable PDF Application E-mail Address: employment@sctc.org Fax Number: 276-452-2445 Open Positions: We currently do not have any open positions at this time, please check again later.